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Full-time

IT Operations Engineer

The role of an IT Operations Engineer within an organization is to provide assistance and maintenance to all computer systems and hardware. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.

Responsibilities

  • Continuously keeping up-to-date the area related internal knowledge base and prepare documentation, and procedure definitions.
  • The IT Operations Engineer coordinates software updates, new release deployment, executes controlled application upgrades.
  • The IT Operations Engineer facilitates general computer support; upgrades; software installations; license management; security; etc.
  • Develops sound understanding of each system / application within the company global portfolio.
  • Maintains daily relationship with the IT organization and the Business Clients.
  • The IT Operations Engineer monitors and maintains computer systems and networks.
  • The IT Operations Engineer provides daily support for computer network users.
  • Performs basic network troubleshooting, Performs other job-related task that will be assigned. .

Qualifications

  • Strong Analytical, troubleshooting and problem solving skills.
  • Strong troubleshooting skills required. Proficiency in Microsoft products and operating system, certifications preferred.
  • Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting.
  • Familiarity with resolving remote connectivity issues, Ability to deal with multiple priorities in a fast-paced environment a must.
  • Experience using Application Dynamics performance monitoring tool or similar monitoring tools.
  • Experience supporting and troubleshooting complex web-based applications, Familiarity with internet browser configurations.
  • Experience in a technical support or helpdesk role requiring client support, Strong analytical and independent problem-solving skills.
  • Highly motivated, proactive and willingness to learn, Self starter and detailed oriented individual with minimal supervision. .

Benefits

  • Paid time off according to local laws (sick days, vacation days)
  • Health insurance
  • Life insurance (Variable)
  • Dental insurance (Variable)
  • Vision insurance (Variable)
  • Retirement benefits or accounts (In some countries)
  • Disability insurance (In some countries)
  • Tuition reimbursement (In some countries)
  • Childcare leave (In some countries)
  • Employee recognition programs
  • Relocation assistance ( Subject to business needs)
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary: Confidential

Full-time Position

Eastern Cape - South Africa / Onsite

Onsite

Advanced (5-10 yrs)

English

ASAP

Any Time Zone

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About the Company
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SupportFinity
The smartest hiring technology on earth.
3990 Country Vista Ct.
California, 95121
United States
Salary: Confidential

Full-time Position

Eastern Cape - South Africa / Onsite

Onsite

Advanced (5-10 yrs)

English

ASAP

Any Time Zone

Share this Job