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$20,000 / Y

Philippines/Remote

Support Engineer

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SupportFinity job icon

Full-time Position

SupportFinity experience icon

Master (>7 yrs)

SupportFinity language icon

English

SupportFinity location icon

Philippines/Remote

SupportFinity salary icon

$20,000 / Y

Support Engineer diagnose and troubleshoot software and hardware problems and help customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

Strong Communication Skills

Responsibilities

  • Support Engineer resolves customer issues via telephone, email or remote session.
  • Support Engineer reproducing issue in-house and responding back in a timely manner.
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Support Engineer escalates issues in a timely manner according to Standard Operating Procedures.
  • Support Engineer creates new knowledge base articles to capture new learnings for reuse throughout the organization.
  • Document case work accurately to ensure the correct level of detail is available for colleagues.
  • Communicating plans for resolution, explaining developments, and conveying resolution.
  • Support Engineer validates technical information and issues early warning and disseminates information as needed.

Qualifications

  • Excellent knowledge of information and network security fundamentals.
  • Ability to perform deep, dive technical troubleshooting.
  • Strong distributed systems and web services design and implementation experience.
  • Obsession with delivering highly available and performant systems that surpass customer expectations.
  • Experience in a technical support role in software or telecommunications environment.
  • Has a good memory of how software and operating systems work.
  • Has excellent listening and questioning skills; combined with the ability to interact confidently .
  • Possess the ability to think logically, and has good analytical and problem solving skills .

Benefits

  • Paid time off according to local laws
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Retirement benefits or accounts
  • Disability insurance
  • Tuition reimbursement
  • Childcare leave
  • Employee recognition programs
  • Relocation assistance
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules

SupportFinity job codeJob Code:
FT-5DJ16
SupportFinity location iconLocation:
Philippines
SupportFinity job type iconJob Type:
Full-time Position (40h/week)
SupportFinity job start dateStart Date:
Future Job
SupportFinity Remote , Onsite , Flexible job iconWork Mode:
Remote
SupportFinity job time-zone Time Zone:
(UTC+08:00) Asia/Manila
SupportFinity job experience levelExperience:
Master (>7 yrs)
SupportFinity job salary Salary:
$20,000 / Y