ITIL 4 Core Concepts
About this assessment
Discover the fundamentals of ITIL 4 with this focused assessment on Core Concepts. Designed for IT professionals, business leaders, and anyone keen on understanding IT service management, this assessment provides a clear insight into key principles and practices that drive effective service delivery. It offers an engaging, concise exploration of ITIL 4’s essential components—helping you build a strong foundation in the framework’s core ideas and their practical applications. Whether you're new to ITIL or looking to refresh your knowledge, this assessment equips you with the essential skills to improve service management and drive business value in your organization.
Section 1: ITIL 4 Core Concepts
This section tests your knowledge on the ITIL 4 Core Concepts, focusing on the Service Value System (SVS) and Service Value Chain, as well as the Four Dimensions of Service Management: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes.
Skills Measured
ITIL 4 Core Concepts
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