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Audio/Video Technical Support Specialist

SupportFinity |
Full-time
Kuwait
Advanced (5-10 yrs)
Negotiable
English
ZAK SERVICES IS A LEADING SERVICE PROVIDER IN KUWAIT, LOOKING TO FILL THIS POSITION. FULL RELOCATION COST COVERAGE WILL BE PROVIDED FOR CANDIDATES TO MOVE AND LIVE IN KUWAIT, THIS IS AN ONSITE POSITION. ALL CERTIFICATES MENTIONED IN THE JOB POST WILL BE REQUESTED BY ZAK HR. Audio/Video Technical Support Expert is needed as per following roles, responsibilities and minimum qualifications.
Microsoft Teams
Polycom Audio/Video Endpoints
Audio and Video Conferencing Technologies

Responsibilities

  • Provide technical support to clients through helpdesk escalations.
  • Provide technical support to clients on-site and assisting service and resident technicians as required.
  • Demonstrate commitment to solving complex and technically challenging faults
  • Provide technical guidance to the helpdesk in providing solutions that would assist with the day to day requirements.
  • Provide technical liaison with Service Technicians regarding recommended system modifications and upgrades
  • Work closely with the IT Team and addressing areas of concern.
  • Build and expand the knowledge of the services team to be able to understand the client calls that would provide the following outcome
  • Create clear and precise process flows that would assist the technicians Exceed the client's expectations by being proactive in handling and resolving customer queries and complaints efficiently and courteously
  • Provide technical liaison with engineering and project departments regarding system handover documentation process.

Qualifications

  • Strong Technical Skills covering AV, Networks, IT
  • Strong problem solving and issue resolution skills regarding Video Conferencing devices, Cisco, Polycom, Clear One, Video Conferencing Bridges Etc.
  • Sound knowledge of audio and video equipment and systems with certification from reputed AV Manufacturers (Extron, BSS,Crestron,Biamp, AMXetc.)
  • Strong PC/software skills including understanding Microsoft Teams, Zoom, and WebEx, Skype Business, Blue Jeans Etc.

Benefits

    • Strong Technical Skills covering AV, Networks, IT
    • Strong problem solving and issue resolution skills regarding Video Conferencing devices, Cisco, Polycom, Clear One, Video Conferencing Bridges Etc.
    • Sound knowledge of audio and video equipment and systems with certification from reputed AV Manufacturers (Extron, BSS,Crestron,Biamp, AMXetc.)
    • Strong PC/software skills including understanding Microsoft Teams, Zoom, and WebEx, Skype Business, Blue Jeans Etc.
About the company
SupportFinity
IT & software
The smartest recruitment technology of 2024. Join a world-class team of innovators who are disrupting HR Tech field with the power of AI and creative designs.
182 Howard Street, San Francisco , 95121
San Francisco, California, United States
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Job code
FT-44DA0
Job type
Full-time
Work hours
40 hrs/wk
Location
Kuwait
Work mode
On site
Experience level
Advanced (5-10 yrs)
Work schedule
Regular schedule
Language
English