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Full-time

Audio/Video Technical Support Specialist

ZAK SERVICES IS A LEADING SERVICE PROVIDER IN KUWAIT, LOOKING TO FILL THIS POSITION. FULL RELOCATION COST COVERAGE WILL BE PROVIDED FOR CANDIDATES TO MOVE AND LIVE IN KUWAIT, THIS IS AN ONSITE POSITION. ALL CERTIFICATES MENTIONED IN THE JOB POST WILL BE REQUESTED BY ZAK HR. Audio/Video Technical Support Expert is needed as per following roles, responsibilities and minimum qualifications.

Responsibilities

  • Provide technical support to clients through helpdesk escalations.
  • Provide technical support to clients on-site and assisting service and resident technicians as required.
  • Demonstrate commitment to solving complex and technically challenging faults
  • Provide technical guidance to the helpdesk in providing solutions that would assist with the day to day requirements.
  • Provide technical liaison with Service Technicians regarding recommended system modifications and upgrades
  • Work closely with the IT Team and addressing areas of concern.
  • Build and expand the knowledge of the services team to be able to understand the client calls that would provide the following outcome
  • Create clear and precise process flows that would assist the technicians Exceed the client's expectations by being proactive in handling and resolving customer queries and complaints efficiently and courteously
  • Provide technical liaison with engineering and project departments regarding system handover documentation process.

Qualifications

  • Strong Technical Skills covering AV, Networks, IT
  • Strong problem solving and issue resolution skills regarding Video Conferencing devices, Cisco, Polycom, Clear One, Video Conferencing Bridges Etc.
  • Sound knowledge of audio and video equipment and systems with certification from reputed AV Manufacturers (Extron, BSS,Crestron,Biamp, AMXetc.)
  • Strong PC/software skills including understanding Microsoft Teams, Zoom, and WebEx, Skype Business, Blue Jeans Etc.

Benefits

  • Paid time off according to local laws (sick days, vacation days)
  • Health insurance
  • Life insurance (Variable)
  • Dental insurance (Variable)
  • Vision insurance (Variable)
  • Retirement benefits or accounts (In some countries)
  • Disability insurance (In some countries)
  • Tuition reimbursement (In some countries)
  • Childcare leave (In some countries)
  • Employee recognition programs
  • Relocation assistance ( Subject to business needs)
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary: Confidential

Full-time Position

Kuwait

Onsite

Advanced (5-10 yrs)

English

Sat, May 14, 2022

Any Time Zone

Share this Job
Salary: Confidential

Full-time Position

Kuwait

Onsite

Advanced (5-10 yrs)

English

Sat, May 14, 2022

Any Time Zone

Share this Job