Purpose Statement

The Corporate Project Director, Outpatient Services partners with Acadia acute and specialty facilities across the US to build best-in-class Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs. Acadia’s PHP and IOP programs represent a critical component of the behavioral healthcare continuum, and this role will partner with facilities to step-down acute and residential inpatients to outpatient programming, as well as meet community needs for patients and referrers looking to “step up” to PHP/IOP programs.

The Corporate Project Director, Outpatient Services Will

• Serve as the interim Director of Outpatient Services (DOP) at facilities with a leadership vacancy
• Provide extended onsite support to interim leaders when needed
• Facilitate smooth leadership transition during the onboarding go new permanent DOP hires
• Support growth of outpatient services across Acadia facilities
  
  

More specifically, leaders in this role will drive operational process improvement with assigned facilities, including temporary day-to-day program leadership on-site at a facility, conceptualizing and implementing plans for new programs, measuring and monitoring performance at key facilities, onboarding new facility directors, and developing and rolling out corporate resources/toolkits/standardized practices. This role has the potential to make significant contributions to the company’s overall outpatient growth and quality improvement efforts. Success will be measured by the individual’s ability to effectively partner with individual facilities to achieve annual revenue, EBITDA, visit, patient satisfaction, clinical/quality, and staff satisfaction targets.

Essential Functions

Identify PHP and IOP program growth opportunities and - through consultation with facility and corporate leaders - oversee planning, development, and implementation of outpatient-related growth plans.

Lead implementation, in partnership with facility operations teams, of new PHP and IOP programs.

Train and coach facility directors of outpatient services, with a focus on helping them meet expected KPIs – visits, revenue, EBITDA, patient retention, patient satisfaction, clinical quality, staff retention, etc. Lead outpatient programs day-to-day when facility director is on leave or role is vacant.

Ensure each assigned program complies with regulatory and accreditation agencies’ regulations, patients’ rights, and regulatory standards.

Partner with key Acadia stakeholders to standardize outpatient processes and cascade best practices. For example, assist in improving collaboration among inpatient and outpatient teams to increase inpatient step-downs to outpatient programs (when clinically appropriate) and partner with business development and marketing teams for referral management and community partnership in surrounding areas of each outpatient program.

At least 80-90% of time will be spent traveling to facilities. May include several consecutive weeks at one facility or rotations to multiple facilities.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicates clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.
• Must be willing to travel to sites across the US (~80% of time).
  
  

Education/Experience/Skill Requirements

• Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology) or PsyD
• Minimum of 5-7 years in healthcare operations, including some managerial experience.
• Experience with PHP and IOP levels of care required. Preference for experience working with acute psychiatric hospital providers.
• Proven experience successfully implementing new programs and scaling operational programs.
• Prior experience in multi-facility, multi-business unit operations across multiple geographies.
• Understanding of basic P&L components and strong fiscal management skills.
• Ability to interpret data and apply that to an analysis of performance and productivity (experience developing, tracking, analyzing, and reporting KPI’s).
• Strong facilitation and presentation skills.
• Demonstrated expertise in successfully managing multiple projects simultaneously.
• Proven experience building, managing and motivating teams.
• Excellent leadership, collaboration, and communication skills among audiences ranging from front-line clinical staff to operations leaders
  
  

Licenses/Designations/Certifications

• Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD
  
  

Supervisory Requirements

This position is an Individual Contributor



While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

AHCORP