The Customer Support Consultant diagnoses and troubleshoots software and hardware problems and help clients install applications and programs. Technical Customer Support Consultant responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Customer Support Consultant
Full-time
Victoria
Salary: $5,550 - $6,780/Yr
Master (>10 yrs)
English
Responsibilities
- The Customer Support Consultant resolves client issues via telephone, email or remote session.
- The Customer Support Consultant reproduces issue in-house and responding back in a timely manner.
- Regular follow ups with clients with recommendations, updates and action plans.
- The Customer Support Consultant escalates issues in a timely manner according to Standard Operating Procedures.
- The Customer Support Consultant creates new knowledge base articles to capture new learnings for reuse throughout the organization.
- Documents case work accurately to ensure the correct level of detail is available for colleagues.
- Communicating plans for resolution, explaining developments, and conveying resolution.
- The Customer Support Consultant validates technical information and issues early warning and disseminates information as needed.
Qualifications
- Excellent knowledge of information and network security fundamentals.
- Ability to perform deep, dive technical troubleshooting.
- Strong distributed systems and web services design and implementation experience.
- Obsession with delivering highly available and performant systems that surpass client expectations.
- Experience in a technical support role in software or telecommunications environment.
- Has a good memory of how software and operating systems work.
- Has excellent listening and questioning skills; combined with the ability to interact confidently .
- Possess the ability to think logically, and has good analytical and problem solving skills .
Benefits
- Paid time off according to local laws (sick days, vacation days)
- Health insurance
- Life insurance (Variable)
- Dental insurance (Variable)
- Vision insurance (Variable)
- Retirement benefits or accounts (In some countries)
- Disability insurance (In some countries)
- Tuition reimbursement (In some countries)
- Childcare leave (In some countries)
- Employee recognition programs
- Relocation assistance ( Subject to business needs)
- Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
About the company
The smartest recruitment technology of 2024. Join a world-class team of innovators who are disrupting HR Tech field with the power of AI and creative designs.
182 Howard Street, San Francisco , 95121
San Francisco, California, United States
San Francisco, California, United States
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FT-1C4FA
Full-time
40 hrs/wk
Victoria
Hybrid
Master (>10 yrs)
Regular schedule
English