What we’re looking for:

The Head of Business Operations will be a pivotal member of the executive team, partnering closely with the CEO and Founder to drive strategic initiatives and cross-functional operations while incubating and overseeing core functions. The ideal candidate will have experience in high-growth companies and will have a deep understanding of the healthcare technology ecosystem. You will need to be able to balance high-level strategy with day-to-day operations as we expand our business across two distinct go-to-market motions and will be willing to roll-up your sleeves to tackle the most important challenges we face.

This role will be responsible for:

Strategic Leadership

• Serve as a trusted thought partner to the CEO, providing strategic counsel on business growth, market opportunities, and potential financing scenarios
• Help craft and promote Trusted’s strategic narrative as a category defining company
• Lead strategic projects related to market expansion, new product launches, or M&A activities

Business Operations

• Drive annual and quarterly planning across both staffing and enterprise divisions
• Own cross-functional meetings & working cadences to foster accountability, communication, and problem solving
• Implement systems and processes that enable efficient operations while maintaining startup agility

Organizational Development

• Build and develop high-performing teams across key centralized functions
• Drive organizational design and scaling strategies to support rapid growth
• Incubate emerging functions and own hiring processes for long-term leadership

The ideal candidate:

Has the following experience:

• 10+ years of progressive leadership experience.
• Experience in both strategic planning and hands-on operational execution.
• Experience in healthcare, staffing, or software.
• Experience in high-growth environments ($50M+ revenue).
• Experience with P&L management.
• Proficiency in financial modeling and data analytics.
• MBA or degree from a top-tier institution.

Can be describe

• Big-Picture Thinker: You're great at seeing the overall vision and can inspire others with your strategic insights. You easily spot opportunities and threats by staying on top of current and future trends.
• Quick Learner: New information? No problem. You pick things up fast and understand them deeply.
• Analytical Whiz: You know how to sift through data—whether it's numbers or narratives—and come up with sharp conclusions. You love digging deep for meaningful insights.
• Organized & Efficient: Planning and prioritizing are your superpowers. You keep things moving smoothly by focusing on what matters most.
• Resourceful: You know how to get the most out of what you've got. Even in tight situations, you find ways to solve problems and encourage others to work smarter.
• Adaptable & Cool Under Pressure: Change is your friend. You roll with new priorities and conditions and thrive in fast-paced, complex environments. When the heat is on, you stay calm and collected, handling stress like a champ.
• Open & Receptive: Feedback doesn't faze you. You're always open to new ideas and handle criticism like a pro, using it to grow.

Is excited about Trusted’s Culture:

Advocate:

• Proactive: You take initiative, bringing fresh ideas to the table and doing what needs to be done without always being asked.
• Strong Work Ethic: You’re the kind of person who gives it your all, willing to roll up your sleeves and put in the hours to get things done right.

Sweat the Small Stuff:

• Hands-On: Everyone is an IC at Trusted. You’re not afraid to dive into the details and tackle challenges head-on, enhancing your understanding and solving problems effectively.
• High Standards: You expect the best from yourself and your team, aiming for top-notch performance all the time.

Inspire Trust:

• Follow-Through: You keep your promises and meet your commitments because doing what you say is important to you.
• Integrity: You act ethically, earning trust by being truthful and doing what's right over what's easy.

Flock Together:

• Teamwork: You believe in the power of cooperation and love working collaboratively to make great things happen.
• Enthusiasm: Your passion is contagious; you approach challenges with a can-do attitude and inspire those around you with your excitement.

Why Trusted:

Over the next decade, the shortage of nurses and other healthcare professionals is projected to continue due to an aging population and lack of new clinicians entering the workforce. Trusted is uniquely positioned to drive relief to healthcare institutions that need to make the most of their existing workforce while managing their largest expense, clinical labor.

Trusted---already one of the 20 largest healthcare staffing companies in the United States---has the clinician network and tech-first infrastructure to drive unparalleled efficiencies to the labor supply chain through innovative, AI-native operations, and has already generated industry-leading case studies with leading health systems through its holistic, flexible approach to workforce optimization. Helping solve the healthcare staffing crisis --- to helping people get care --- is why we come to work every day. Lives depend on it.

We support you with:

• Flexible time off
• Employer-paid health insurance, vision, and dental
• Employer-paid life insurance
• Telehealth through OneMedical
• Mindfulness and fitness reimbursement
• Monthly cell phone reimbursement
• Employee assistance programs
• Employer-sponsored 401k with company match
• Opportunity to earn stock options, bonus, and/or commission