Back
Full-time

Helpdesk Manager

The Helpdesk Manager is responsible for the smooth operation of a team of workers whose primary function is to help clients resolve issues with their desktop computers or IT generally.

Responsibilities

  • Installing, troubleshooting & configuring computer hardware operating systems and applications.
  • Troubleshooting system, network problems, diagnosing & solving hardware or software faults.
  • The Helpdesk Manager manages and perform supervisory duties on a daily basis and ensuring procedures and processes are adhered to.
  • The Helpdesk Manager acts as an escalation point for end user requests and incidents.
  • The Helpdesk Manager provides new and innovative ideas to increase automation, add value and ensure quality client service.
  • Manages relationships with 3rd party vendors.
  • Coordinates with all training, documentation, and communication initiatives.
  • Manages and maintain processes for IT inventory, purchasing, procurement and deployment. .

Qualifications

  • Strong communication skills with the ability to deal with stakeholders at all levels.
  • Collaborative approach and strong relationship building skills.
  • Ability to think strategically and deal effectively with competing priorities and demands.
  • Strong problem solving and analytical skills.
  • Excellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholders.
  • Outstanding leadership capabilities, with ability to lead, train, develop, and motivate a team.
  • Proven ability to prioritize and re-prioritize work due to changing business/client requirements.
  • Advanced technical support experience with some technologies such as Active Directory administration.

Benefits

  • Paid time off according to local laws (sick days, vacation days)
  • Health insurance
  • Life insurance (Variable)
  • Dental insurance (Variable)
  • Vision insurance (Variable)
  • Retirement benefits or accounts (In some countries)
  • Disability insurance (In some countries)
  • Tuition reimbursement (In some countries)
  • Childcare leave (In some countries)
  • Employee recognition programs
  • Relocation assistance ( Subject to business needs)
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary: Confidential

Full-time Position

South America / Remote

Remote

Master (>10 yrs)

English - Spanish

ASAP

Any Time Zone

Share this Job
About the Company
avatar
SupportFinity
The smartest hiring technology on earth.
3990 Country Vista Ct.
California, 95121
United States
Salary: Confidential

Full-time Position

South America / Remote

Remote

Master (>10 yrs)

English - Spanish

ASAP

Any Time Zone

Share this Job