The Helpdesk Manager is responsible for the smooth operation of a team of workers whose primary function is to help clients resolve issues with their desktop computers or IT generally.
Helpdesk Manager
Full-time
Suriname
Negotiable
Master (>10 yrs)
English - Spanish
Responsibilities
- Installing, troubleshooting & configuring computer hardware operating systems and applications.
- Troubleshooting system, network problems, diagnosing & solving hardware or software faults.
- The Helpdesk Manager manages and perform supervisory duties on a daily basis and ensuring procedures and processes are adhered to.
- The Helpdesk Manager acts as an escalation point for end user requests and incidents.
- The Helpdesk Manager provides new and innovative ideas to increase automation, add value and ensure quality client service.
- Manages relationships with 3rd party vendors.
- Coordinates with all training, documentation, and communication initiatives.
- Manages and maintain processes for IT inventory, purchasing, procurement and deployment. .
Qualifications
- Strong communication skills with the ability to deal with stakeholders at all levels.
- Collaborative approach and strong relationship building skills.
- Ability to think strategically and deal effectively with competing priorities and demands.
- Strong problem solving and analytical skills.
- Excellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholders.
- Outstanding leadership capabilities, with ability to lead, train, develop, and motivate a team.
- Proven ability to prioritize and re-prioritize work due to changing business/client requirements.
- Advanced technical support experience with some technologies such as Active Directory administration.
Benefits
- Paid time off according to local laws (sick days, vacation days)
- Health insurance
- Life insurance (Variable)
- Dental insurance (Variable)
- Vision insurance (Variable)
- Retirement benefits or accounts (In some countries)
- Disability insurance (In some countries)
- Tuition reimbursement (In some countries)
- Childcare leave (In some countries)
- Employee recognition programs
- Relocation assistance ( Subject to business needs)
- Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
About the company
The smartest recruitment technology of 2024. Join a world-class team of innovators who are disrupting HR Tech field with the power of AI and creative designs.
182 Howard Street, San Francisco , 95121
San Francisco, California, United States
San Francisco, California, United States
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FT-1EA4D
Full-time
40 hrs/wk
Suriname
Remote
Master (>10 yrs)
Regular schedule
English - Spanish