The Helpdesk Specialist is in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties of Helpdesk Specialist is troubleshooting different software packages, hardware devices, and other peripherals.
Helpdesk Specialist
Full-time
Philippines
Negotiable
Entry (0-2 yrs)
English
Responsibilities
- The Helpdesk Specialist implements, update and maintain desktops and peripherals and mobile devices.
- The Helpdesk Specialist executes Windows workstation administration .
- Possesses an understanding of Active Directory and Windows applications on the enterprise.
- The Helpdesk Specialist troubleshoots Active Directory, and Windows security threats.
- Works on overall manageability of all systems
- Installs, configures and tests desktop software installations.
- Addresses and resolves user concerns in a professional and timely manner.
- Reviews and participates in projects that evaluates, test and introduce new technology and approaches.
Qualifications
- Experience with corporate workstation troubleshooting.
- Windows administrative service skill set, including enterprise applications.
- Troubleshooting experience in the Windows environment.
- Experience in a real time, mission critical environment.
- Ability to support remote workstations and environments.
- Able to effectively troubleshoot and support clients on latest devices/technology.
- Ability to establish and maintain strong collaborative relationships within a team and throughout the organization.
- Ability to communicate technical information to end users in non-technical language. .
Benefits
- Experience with corporate workstation troubleshooting.
- Windows administrative service skill set, including enterprise applications.
- Troubleshooting experience in the Windows environment.
- Experience in a real time, mission critical environment.
- Ability to support remote workstations and environments.
- Able to effectively troubleshoot and support clients on latest devices/technology.
- Ability to establish and maintain strong collaborative relationships within a team and throughout the organization.
- Ability to communicate technical information to end users in non-technical language. .
About the company
The smartest recruitment technology of 2024. Join a world-class team of innovators who are disrupting HR Tech field with the power of AI and creative designs.
182 Howard Street, San Francisco , 95121
San Francisco, California, United States
San Francisco, California, United States
Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.
FT-5B704
Full-time
40 hrs/wk
Philippines
Remote
Entry (0-2 yrs)
Regular schedule
English