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Full-time

Helpdesk Specialist

ZAK SERVICES IS A LEADING SERVICE PROVIDER IN KUWAIT, LOOKING TO FILL THIS POSTION. FULL RELOCATION COST COVERAGE WILL BE PROVIDED FOR CANDIDATES TO MOVE AND LIVE IN KUWAIT, THIS IS AN ONSITE POSITION. ALL CERTIFICATES MENTIONED IN THE JOB POST WILL BE REQUESTED BY ZAK HR. The Helpdesk Specialist is in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties of Helpdesk Specialist is troubleshooting different software packages, hardware devices, and other peripherals.

Responsibilities

  • To provide qualified and experienced help-desk
  • To ask leading questions in order to discover/fix as much as possible about user's problem and analysing/diagnosing user problems remotely.

Qualifications

  • University Degree in Computer/Electronics Engineering/Science/Information Technology.
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Microsoft Office Specialist 2016 Master
  • Information Technology Infrastructure Library (ITIL) Foundation certified At least three years' experience in Hardware/Software.
  • Excellent knowledge of BMC Remedy Application.

Benefits

  • Paid time off according to local laws (sick days, vacation days)
  • Health insurance
  • Life insurance (Variable)
  • Dental insurance (Variable)
  • Vision insurance (Variable)
  • Retirement benefits or accounts (In some countries)
  • Disability insurance (In some countries)
  • Tuition reimbursement (In some countries)
  • Childcare leave (In some countries)
  • Employee recognition programs
  • Relocation assistance ( Subject to business needs)
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary: Confidential

Full-time Position

Kuwait

Onsite

Specialist (2-5 yrs)

English

Sat, May 14, 2022

Any Time Zone

Share this Job
Salary: Confidential

Full-time Position

Kuwait

Onsite

Specialist (2-5 yrs)

English

Sat, May 14, 2022

Any Time Zone

Share this Job