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Full-time

Service Delivery Manager

ZAK SERVICES IS A LEADING SERVICE PROVIDER IN KUWAIT, LOOKING TO FILL THIS POSTION. ALL CERTIFICATES MENTIONED IN THE JOB POST WILL BE REQUESTED BY ZAK HR. FULL RELOCATION COST COVERAGE WILL BE PROVIDED FOR CANDIDATES TO MOVE AND LIVE IN KUWAIT, THIS IS AN ONSITE POSITION. Onsite Service Delivery Manager is needed to manage the delivery of in-scope services to ZAK client, and to ensure the greatest degree possible that the agreed upon levels of service are met. Change of the Service Delivery Manager during the life of the Contract shall be subject to approval by ZAK client. The Service Delivery Manager will be the primary point of contact between ZAK and ZAK client and shall be the primary channel for communication regarding the services provided under this contract. Client's IT Team Leader is designated to communicate directly with the Service Delivery Manager on an as needed basis.

Responsibilities

  • The Service Delivery Manager must provide support to ZAK client during normal business hours (7:00 a.m.-3:00 p.m.) Sunday through Thursday.
  • The Service Delivery Manager will be responsible for overall quality of the services provided as well as the rest of the staff mentioned in this document by managing the overall desk activities including supervisor. The Delivery manager shall act as a further escalation point for (helpdesk supervisor etc .. ).

Qualifications

  • Bachelor Degree in Computer/Electronics Engineering/Science/Information Technology.
  • Information Technology Infrastructure Library (ITIL) Expert certified PMP Certificate
  • At least 12 years of experience in IT
  • At least 8 years of experience in outsourcing Projects
  • Experienced in setting up IT policies and procedures
  • Experienced in setting up SLAs
  • Experienced in ISO 20000 implementation
  • Preferred Arabic Native

Benefits

  • Paid time off according to local laws (sick days, vacation days)
  • Health insurance
  • Life insurance (Variable)
  • Dental insurance (Variable)
  • Vision insurance (Variable)
  • Retirement benefits or accounts (In some countries)
  • Disability insurance (In some countries)
  • Tuition reimbursement (In some countries)
  • Childcare leave (In some countries)
  • Employee recognition programs
  • Relocation assistance ( Subject to business needs)
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary: Confidential

Full-time Position

Kuwait

Onsite

Master (>10 yrs)

English

Sat, May 14, 2022

Any Time Zone

Share this Job
Salary: Confidential

Full-time Position

Kuwait

Onsite

Master (>10 yrs)

English

Sat, May 14, 2022

Any Time Zone

Share this Job