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Director of Delivery

Also known as Director of Support Services , Director of Professional Services

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how to select the right Director of Delivery

Selecting the Right Director of Deliverys

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Director of Delivery, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Director of Delivery.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Director of Delivery or a team of Director of Deliverys. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Director of Delivery Job Description Template

Director of Delivery

AKA: Director of Support Services or Director of Professional Services

The Director of Delivery is responsible of guaranteeing that projects (campaigns) are delivered according to was agreed with the client, to the business policies and to profitability goals.


Responsibilities
  • The Director of Delivery manages the client's expectations and maintains constant communication with key client stakeholders.
  • The Director of Delivery controls the execution Work with Program Leaders planning, managing and controlling leads in profiling.
  • The Director of Delivery approved or in campaign to make sure the campaign has enough leads to meet campaign objectives.
  • Performs analysis and reporting about projects assigned, operationally and financially analyzes difference between planned and executed.
  • Coordinates with commercial team to obtain a Revenue Walk.
  • Identifies the training needs of delivery team and coordinate with education for execution.
  • Supports the professional development of team.
  • Executes periodical performance evaluation for team members and provide them personal feedback. .

Qualifications
  • Prior experience of Project management: financial management, resources, control, planning, etc.
  • Office Automation work tools, excellent communicator.
  • Knowledge of intellectual property rules and regulations especially with regard to software licensing, and data protection.
  • Products general knowledge and their trademark licensing.
  • Good background of Director level managing a large and diverse technology teams.
  • Extensive program and project delivery management of software development experience.
  • Deep understanding of technology and vendors in financial services industry.
  • Strong knowledge of IT systems, practices, methodologies and latest market trends. .

How It Works?

  • 1

    Start a Team

    Start a Team with Supportfinity

    Customize a team or even one freelancer. Get a fair price in 5 clicks.

  • 2

    Select People

    Select and hire People from supportfinity's Tech community

    Hire and select from your dashboard, work with a dedicated Client Success Manager.

  • 3

    Grow Your Business

    Grow your Business with Supportfinity

    Enjoy a dynamic team, resize anytime, grow your business at no compromises.

Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Director of Delivery.

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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Director of Delivery or team of Director of Deliverys will have ...see more
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Director of Delivery can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication ...see more
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence

The Best Choice is SupportFinity

We crafted our model very carefully to deliver best value for our clients, hiring first-class freelancers and full-time experts can never be easier. Our model is backed by a proprietary advanced AI and data analytics, thus we are ahead of everyone:

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Freelancing toptal, upwork & others
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SupportFinity vs Accenture  & Others
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PriceInstant & FairModerate to HighHighInstant & Fair
QualityVery HighAverage -> AcceptablePoor -> AverageVery High
CommitmentVery High/No RiskPoor/RiskyModerate/Less RiskVery High/No Risk
ConsistencyVery HighPoorAverage -> AcceptableVery High
Time to StartShortestLongVery LongShortest
Effort to StartNo Effort (All Online)HighVery HighNo Effort (All Online)
Customize TeamsAmazingly DoableNot AvailableLimitedAmazingly Doable
Engagement PeriodAlways FlexibleUsually shortUsually LongAlways Flexible
IP ProtectionVery HighLooseLess LooseVery High
Ease of UseVery EasyDifficultVery DifficultVery Easy
ContractingVery EasyComplexVery ComplexVery Easy
Tax & ComplianceNo Effort ComplianceExhaustingComplexNo Effort Compliance
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