Welcome to the website (the “Site”) of SupportFinity, Inc. product (“SupportFinity”, “we”, “us” and/or “our”). This Site is operated by SupportFinity and has been created to provide information about our company and our software-as-a-service platform for hiring software developers and managing software development projects, mobile applications and related services (together with the Site, the “Services”) to our Service visitors (“you”, “your”). Appropriate use and protection of personal data is our highest priority. Thus, the following policy is designed to inform you about the processing of your personal data and your rights according to the General Data Protection Regulation (“GDPR”), California Consumer Privacy Act (“CaCPA”) and other data protection laws.
Where we, SupportFinity, are the Controller of personal data according to Privacy Laws, we are responsible for processing such data in the manner set forth herein.
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
Non-Identifiable Data: When you interact with SupportFinity through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. SupportFinity may store such information itself, or such information may be included in databases owned and maintained by SupportFinity affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, SupportFinity often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and SupportFinity may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. SupportFinity may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Your visit to our website and/or use of our online services will be logged. The IP address currently used by your device, the date and time, the browser type, the operating system, and/or the webpages accessed may be recorded. This data is collected for the purposes of optimizing and improving our website and/or online services. The processing is legally based on legitimate interest as it is in our legitimate interest to protect our website and to improve the quality of our services. Additionally, your personal data is only stored if you provide it to us, e.g. as part of a registration, a survey, an online application, or for online purchase (performance of a contract). We have taken appropriate measures to ensure that the data provided to us during registration is adequately protected. These measures include, but are not limited to, data encryption, access control, segregation of duties, and internal audit.
a) Blog: If you wish, you can subscribe to our blog by filling out the registration form provided there. The personal data collected in the registration form will only be processed for sending newsletters to your e- mail address and only if you have given your consent to this data processing. Your personal data will be processed until you unsubscribe from the newsletter by clicking the link “unsubscribe,” which is provided in each newsletter you receive from us. Please note that you will not receive any newsletters from us after you unsubscribe.
Some of the cookies we use are deleted after the end of the browser session (when you close your browser). Other cookies remain on your device and enable us, or our partner companies and other authorized third parties, to recognize your browser on your next visit. Browsers can be customized and/or configured to accept or reject cookies based on your personal preference. On most web browsers, you will find a “help” section on the toolbar. For more information, see the help section of your Internet browser. If cookies are not accepted, the functionality of our website may be limited, you might not be able to use all of the features we offer or store your preferences, and some of our pages might not display properly.
g) Retention Period: Personal data provided to us via our website will only be stored until the purpose for which they were processed has been satisfied. Insofar as retention periods under commercial and tax law must be observed, the storage period for certain data can be up to 3 years. However, storage periods may also be amended due to our legitimate interest (e.g. to guarantee data security, to prevent misuse, or to prosecute criminal offenders).
h) Our Disclosure of your Personal Data & Other Information: SupportFinity is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: SupportFinity, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function. Legal Requirements: SupportFinity may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of SupportFinity, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
SupportFinity takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to SupportFinity via the Internet
As a data subject, you can contact our Data Protection Officer at any time with a notification according to the contact information detailed above (Section 1) to make use of your rights. These rights are the following:
The right to receive information about the data processing and a copy of the processed data;
The right to demand the rectification of inaccurate data or the completion of incomplete data;
The right to demand the erasure of personal data; The right to demand the restriction of the data processing;
The right to receive the personal data concerning the data subject in a structured, commonly used and machine-readable format and to request the transmittance of these data to another controller;
The right to object to the data processing; The right to withdraw a given consent at any time to stop a data processing that is based on your consent;
Your access to and use of the Services is subject to the Terms of Service at SupportFinity.com/terms-of-use.
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services. Furthermore, please contact us for any requests for a copy of your user data or to deactivate your account.
Data Protection Officer You can contact our Data Protection Officer at any time by using the following contact details:
By Mail at: 182 Howard St #705, San Francisco California, 94105
By e-mail: firstname.lastname@example.org
This document is valid as of January 30th, 2020.
The owner of this document is the Chief Security & Privacy Officer, who must check and, if necessary, update the document at least once annually.