SUPPORTFINITY PRIVACY POLICY

1. Introduction

Welcome to the website (the “Site”) of SupportFinity, Inc. product (“SupportFinity”, “we”, “us” and/or “our”). This Site is operated by SupportFinity and has been created to provide information about our company and our software-as-a-service platform for hiring software developers and managing software development projects, mobile applications and related services (together with the Site, the “Services”) to our Service visitors (“you”, “your”). Appropriate use and protection of personal data is our highest priority. Thus, the following policy is designed to inform you about the processing of your personal data and your rights according to the General Data Protection Regulation (“GDPR”), California Consumer Privacy Act (“CaCPA”) and other data protection laws.

2. Controller

Where we, SupportFinity, are the Controller of personal data according to Privacy Laws, we are responsible for processing such data in the manner set forth herein.

3. Processing of Personal Data on SupportFinity Website(s)

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services. Wherever SupportFinity collects Personal Data, we make an effort to provide a link to this Privacy Policy. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of SupportFinity and the authorized third parties referred to herein located in the United States.

Non-Identifiable Data: When you interact with SupportFinity through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. SupportFinity may store such information itself, or such information may be included in databases owned and maintained by SupportFinity affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, SupportFinity often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and SupportFinity may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. SupportFinity may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Third Party Tracking and Analytics: We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google uses cookies or similar technologies to help us analyze how users function and use our mobile applications and the Site to improve our Service. We may also implement Google Analytics features based on Display Advertising (which may include Remarketing with Google Analytics). Visitors can opt out by using Google’s Ads Settings or going to tools.google.com/dlpage/gaoptout/. Please note that if you get a new computer, install a new browser, erase or otherwise alter your browser's cookie file (including upgrading certain browsers).

Your visit to our website and/or use of our online services will be logged. The IP address currently used by your device, the date and time, the browser type, the operating system, and/or the webpages accessed may be recorded. This data is collected for the purposes of optimizing and improving our website and/or online services. The processing is legally based on legitimate interest as it is in our legitimate interest to protect our website and to improve the quality of our services. Additionally, your personal data is only stored if you provide it to us, e.g. as part of a registration, a survey, an online application, or for online purchase (performance of a contract). We have taken appropriate measures to ensure that the data provided to us during registration is adequately protected. These measures include, but are not limited to, data encryption, access control, segregation of duties, and internal audit.

a) Blog: If you wish, you can subscribe to our blog by filling out the registration form provided there. The personal data collected in the registration form will only be processed for sending newsletters to your e- mail address and only if you have given your consent to this data processing. Your personal data will be processed until you unsubscribe from the newsletter by clicking the link “unsubscribe,” which is provided in each newsletter you receive from us. Please note that you will not receive any newsletters from us after you unsubscribe.

b) Cookie Policy: In operating the Services, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. They are stored as small text files on your device. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. To make your visit to our website more pleasant, and to enable the use of certain functions, we may use “cookies” on various pages. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site.

We use cookies for different purposes including essential cookies to authenticate users and prevent fraudulent use of user accounts, to enable certain functions of the Service, to provide analytics, to store your preferences, and to enable advertisement delivery. In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service. In all cases in which we use cookies, we will not collect Personal Data except with your permission.

Some of the cookies we use are deleted after the end of the browser session (when you close your browser). Other cookies remain on your device and enable us, or our partner companies and other authorized third parties, to recognize your browser on your next visit. Browsers can be customized and/or configured to accept or reject cookies based on your personal preference. On most web browsers, you will find a “help” section on the toolbar. For more information, see the help section of your Internet browser. If cookies are not accepted, the functionality of our website may be limited, you might not be able to use all of the features we offer or store your preferences, and some of our pages might not display properly.

For access to our cookie Policy here

g) Retention Period: Personal data provided to us via our website will only be stored until the purpose for which they were processed has been satisfied. Insofar as retention periods under commercial and tax law must be observed, the storage period for certain data can be up to 3 years. However, storage periods may also be amended due to our legitimate interest (e.g. to guarantee data security, to prevent misuse, or to prosecute criminal offenders).

h) Our Disclosure of your Personal Data & Other Information: SupportFinity is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: SupportFinity, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function. Legal Requirements: SupportFinity may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of SupportFinity, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

4. Security

SupportFinity takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to SupportFinity via the Internet

5. Your Rights

As a data subject, you can contact our Data Protection Officer at any time with a notification according to the contact information detailed above (Section 1) to make use of your rights. These rights are the following:

The right to receive information about the data processing and a copy of the processed data;

The right to demand the rectification of inaccurate data or the completion of incomplete data;

The right to demand the erasure of personal data; The right to demand the restriction of the data processing;

The right to receive the personal data concerning the data subject in a structured, commonly used and machine-readable format and to request the transmittance of these data to another controller;

The right to object to the data processing; The right to withdraw a given consent at any time to stop a data processing that is based on your consent;

6. Exclusions

This Privacy Policy does not apply to any Personal Data collected by SupportFinity other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to SupportFinity through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and SupportFinity shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

SupportFinity does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to SupportFinity through the Services, please contact us, and we will endeavor to delete that information from our databases.

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by SupportFinity (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that SupportFinity endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

7.Integrations

SupportFinity's use and transfer of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements.

How We Use Google User Data SupportFinity accesses Google user data, such as email addresses, calendar events to manage scheduling, enhance communication. We only use the data for purposes directly related to providing the services of the app, and do not sell or share the data with third parties for unrelated purposes.
Data Retention SupportFinity does not retain Google user data longer than necessary to provide our services. Once data is no longer needed, it is securely deleted.
Data Security We take the security of your personal information seriously. SupportFinity implements industry-standard security measures to ensure that your data is protected from unauthorized access or disclosure.
AI/ML Use SupportFinity does not use any Google user data obtained through Workspace APIs to develop, improve, or train generalized AI or ML models.

8. Other Terms & Conditions

Your access to and use of the Services is subject to the Terms of Service at SupportFinity.com/terms-of-use.

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services. Furthermore, please contact us for any requests for a copy of your user data or to deactivate your account.

9. Contact Information

Data Protection Officer You can contact our Data Protection Officer at any time by using the following contact details:

By Mail at: 182 Howard St #705, San Francisco California, 94105

By e-mail: info@supportfinity.com

10. Validity and document management

This document is valid as of January 30th, 2020.

The owner of this document is the Chief Security & Privacy Officer, who must check and, if necessary, update the document at least once annually.