how to select the right Quality Assurance (QA) Manager

Selecting the Right Quality Assurance (QA) Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Quality Assurance (QA) Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Quality Assurance (QA) Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Quality Assurance (QA) Manager or a team of Quality Assurance (QA) Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Quality Assurance (QA) Manager Job Description Template

Quality Assurance (QA) Manager

AKA: Testing Manager

Typical responsibilities of The Quality Assurance (QA) Manager includes: determining, negotiating and agreeing on in-house quality procedures, standards and specifications. Assessing client requirements and ensuring that these are met.

  • The Quality Assurance (QA) Manager ensures that Corporate Procedures and Standards are properly deployed and managed accordingly.
  • Implementation and maintenance of SOPs to ensure their implementation through training and inspection activities.
  • Audits: Prepares, conducts report internal and external audits.
  • The Quality Assurance (QA) Manager ensures the implementation and enforcement of good practices for the affiliate and third parties contracted.
  • The Quality Assurance (QA) Manager ensures third parties are properly qualified, monitored and processes are compliant with quality requirements.
  • Ensures that the Quality Risk Assessment is performed properly and in time.
  • Gathers, maintains and report KPIs for quality assurance in accordance with corporate QA guidelines.
  • The Quality Assurance (QA) Manager escalates potential issues to Corporate QA.

  • Experience as Internal Auditor, Computer literacy with standard software platforms.
  • Significant experience with data analysis and statistical methods, Extensive experiences in QA produces and processes.
  • Ability to evaluate and synthesize data, Strong aptitude for process thinking.
  • Experience in consistently delivering against agreed timelines, Excellent problem-solving skills and good attention to detail.
  • Strong experience in designing and implementing automated test assets across complex, cross browser based applications.
  • Responsible and conscientious, with a result-driven approach.
  • Excellent math skills together with close attention for detail and Strong organizational, leadership and communication skills.
  • 3rd party management and quality auditing, Relevant experience as Quality Manager .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Quality Assurance (QA) Manager.

country flagIndian Quality Assurance (QA) Manager woman Quality Assurance (QA) Manager stars for rating skilled people at SupportFinity
country flagAmerican Quality Assurance (QA) Manager man Quality Assurance (QA) Manager stars for rating skilled people at SupportFinity
White man at SupportFinityBrown man at SupportFinitySome background shapeBackground shapesBrown girl at SupprotFinityWhite grit at SupportFinity
Testing Techniques & Skills
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Quality Assurance (QA) Manager or team of Quality Assurance (QA) Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Quality Assurance (QA) Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Quality Assurance (QA) Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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