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Technical Writer

Also known as Technical Content Creator

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how to select the right Technical Writer

Selecting the Right Technical Writers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Technical Writer, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Technical Writer.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Technical Writer or a team of Technical Writers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Technical Writer Job Description Template

Technical Writer

AKA: Technical Content Creator

The Technical Writer prepares instruction manuals, journal articles, and other supporting documents to communicate complex and technical information more easily. The Technical Writer also develops, gathers, and disseminates technical information among clients, designers, and manufacturers.

  • The Technical Writer provides technical documentation for systems as requested.
  • Meets with stakeholders to gather knowledge about systems and surrounding processes.
  • Diagrams current systems at various levels of detail and abstraction.
  • The Technical Writer revises existing documentation to reflect changes and upgrades.
  • The Technical Writer cross reference information among all documented systems.
  • The Technical Writer assures consistency of processes/procedures in latest documentation.
  • Maintains a comprehensive library of technical terminology and documentation
  • Analyzes documents to maintain continuity of style of content, Manages updates and revisions to technical literature.

  • Knowledge of how to edit and maintain documentation and documentation website.
  • Proven experience working in a technical writing position.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Strong understanding of document formatting and presentation techniques.
  • Knowledge of how to edit and maintain documentation and documentation website.
  • Able to write in explanatory and procedural styles for multiple audiences.
  • Ability to deliver high-quality documentation paying attention to detail.
  • Effective written and verbal communication skills, Strong working knowledge of Microsoft Office. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Technical Writer.

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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Technical Writer or team of Technical Writers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Technical Writer before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Technical Writer can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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