how to select the right Change Manager

Selecting the Right Change Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Change Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Change Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Change Manager or a team of Change Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Change Manager Job Description Template

Change Manager

The Change Manager plays a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. The Change Manager focuses on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.

  • Applies a structured methodology and lead change management activities.
  • Applies a change management process and tools to create a strategy to support adoption of the changes required by a project.
  • The Change Manager supports communication efforts Support the design, development, delivery and management of communications.
  • The Change Manager assess the change impact conduct impact analyses, assess change readiness and identify key stakeholders.
  • Supports the training efforts to provide input, document requirements and support the design and delivery of training programs.
  • Completes the change management assessments.
  • The Change Manager Identifies, analyzes and prepares risk mitigation tactics.
  • Creates the five changes management levers: communications plan, sponsor roadmap, coaching plan, training plan, management plan .

  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Acute business acumen and understanding of organizational issues and challenges
  • Must be a team player and able to work collaboratively with and through others
  • Organized with a natural inclination for planning strategy and tactics
  • Flexible and adaptable; able to work in ambiguous situations, Resilient and tenacious with a propensity to persevere .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Change Manager.

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Change Management
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Change Manager or team of Change Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Change Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Change Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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