how to select the right Datacenter Support Engineer

Selecting the Right Datacenter Support Engineers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Datacenter Support Engineer, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Datacenter Support Engineer.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Datacenter Support Engineer or a team of Datacenter Support Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Datacenter Support Engineer Job Description Template

Datacenter Support Engineer

Datacenter Support Engineer is responsible for developing and defining the technical designs for the next generation data center internetworking solution that will support complex Applications and Web2.0 services.

  • The Datacenter Support Engineer provides technical leadership and directions as a primary technical resource on internet protocol router network technologies.
  • Analyzes internet protocol network designs and traffic flows for network optimization.
  • Configures routing to efficiently distribute client traffic.
  • The Datacenter Support Engineer analyzes traffic engineering data to forecast network capacity requirements.
  • The Datacenter Support Engineer follows Engineering design life cycle with proper documentation ensuring that all detailed designs adhere to network standards.
  • The Datacenter Support Engineer develops tests and acceptance criteria for internet protocol networks. Provides technical support for internet protocol network problems.
  • The Datacenter Support Engineer provides technical training to technicians and other operations/engineering groups on current and future technology.
  • Builds and maintains ongoing relationships with the regions and local markets.

  • Good understanding of high-level application and fabric network architecture.
  • Ability to architect, articulate (to different stakeholders), and implement network solutions that support complex applications spanning multiple technologies and business domains.
  • Experience with at least three DC technologies (Application virtualization, networking, software, load balancing, Firewalls, SDN orchestration)
  • Industry knowledge and knowledge of what vendors are doing in the data center and converged infrastructure space.
  • Converged Infrastructure concepts, managing projects to implement a solution, coordinating technical and business resources, and leading change efforts.
  • Experience designing converged application infrastructure solutions and ability to articulate impact of architecture decisions.
  • Strong technical background in Data Center (DC) technologies, including (but not limited to) servers, load balancers, virtualization, networking, infrastructure management, security and data center applications.
  • Proven Application high availability and load balancing algorithm and rules familiarity.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Datacenter Support Engineer.

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Datacenters Architecture
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Datacenter Support Engineer or team of Datacenter Support Engineers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Datacenter Support Engineer before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Datacenter Support Engineer can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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