Outsource First-Class
Delivery Manager

Also known as Enterprise Services Manager , Service Quality Manager , Services Manager , Professional Services Manager , Client Services Manager

Outsource Delivery Manager at SupportFinity
how to select the right Delivery Manager

Selecting the Right Delivery Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Delivery Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Delivery Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Delivery Manager or a team of Delivery Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Delivery Manager Job Description Template

Delivery Manager

AKA: Enterprise Services Manager or Service Quality Manager or Services Manager or Professional Services Manager or Client Services Manager

The Delivery Manager focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.

  • The Delivery Manager provides response escalation path for project teams in the face of delivery challenges to intervene and apply preventative action.
  • The Delivery Manager regularly collaborates with internal proposal team to identify and review new proposals.
  • The Delivery Manager assist with providing monthly internal executive updates on project portfolio.
  • Provides guidance and follow-through on action plans for assigned project engagements to ensure timely resolution of issues.
  • The Delivery Manager ensures successful project delivery through close coordination with internal teams such as release management, finance and accounts.
  • Facilitates project kick-off and review meetings and lessons learned sessions for large, high-risk engagements.
  • Collaborates with internal subject matter experts to create and/or review relevant project delivery artifacts.
  • Creates best practice applications for engagement management elements, such as project review and status reporting format. .

  • Experience operating and speaking at an executive level to both technical and non-technical audiences.
  • Ability to understand challenges from multiple perspectives and apply it to identify causes to lead teams to a successful outcome.
  • Experience managing or delivering technology-based solutions.
  • Strong understanding of and demonstrated ability in applying project risk management.
  • Computer and database application skills.
  • Familiarity with inventory management systems.
  • Excellent problem-solving, and communication skills.
  • Strong history and track record of completing quality projects on time, as well as coaching and mentoring others to success. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Delivery Manager.

country flagIndian Delivery Manager woman Delivery Manager stars for rating skilled people at SupportFinity
country flagAmerican Delivery Manager man Delivery Manager stars for rating skilled people at SupportFinity
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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Delivery Manager or team of Delivery Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Delivery Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Delivery Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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