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Desktop Support Manager

Also known as Helpdesk Manager

Outsource Desktop Support Manager at SupportFinity
how to select the right Desktop Support Manager

Selecting the Right Desktop Support Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Desktop Support Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Desktop Support Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Desktop Support Manager or a team of Desktop Support Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Desktop Support Manager Job Description Template

Desktop Support Manager

AKA: Helpdesk Manager

The Desktop Support Manager is responsible for the smooth operation of a team of workers whose primary function is to help clients resolve issues with their desktop computers or IT generally.

  • Installing, troubleshooting & configuring computer hardware operating systems and applications.
  • Troubleshooting system, network problems, diagnosing & solving hardware or software faults.
  • The Desktop Support Manager manages and perform supervisory duties on a daily basis and ensuring procedures and processes are adhered to.
  • The Desktop Support Manager acts as an escalation point for end user requests and incidents.
  • The Desktop Support Manager provides new and innovative ideas to increase automation, add value and ensure quality client service.
  • Manages relationships with 3rd party vendors.
  • Coordinates with all training, documentation, and communication initiatives.
  • Manages and maintain processes for IT inventory, purchasing, procurement and deployment. .

  • Strong communication skills with the ability to deal with stakeholders at all levels.
  • Collaborative approach and strong relationship building skills.
  • Ability to think strategically and deal effectively with competing priorities and demands.
  • Strong problem solving and analytical skills.
  • Excellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholders.
  • Outstanding leadership capabilities, with ability to lead, train, develop, and motivate a team.
  • Proven ability to prioritize and re-prioritize work due to changing business/client requirements.
  • Advanced technical support experience with some technologies such as Active Directory administration.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Desktop Support Manager.

country flagIndian Desktop Support Manager woman Desktop Support Manager stars for rating skilled people at SupportFinity
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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Desktop Support Manager or team of Desktop Support Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Desktop Support Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Desktop Support Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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