Outsource First-Class
Desktop Support Manager

Also known as Helpdesk Manager

Outsource Desktop Support Manager at SupportFinity
how to select the right Desktop Support Manager

Selecting the Right Desktop Support Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Desktop Support Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Desktop Support Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Desktop Support Manager or a team of Desktop Support Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Desktop Support Manager Job Description Template

Desktop Support Manager

AKA: Helpdesk Manager

The Desktop Support Manager is responsible for the smooth operation of a team of workers whose primary function is to help clients resolve issues with their desktop computers or IT generally.

  • Installing, troubleshooting & configuring computer hardware operating systems and applications.
  • Troubleshooting system, network problems, diagnosing & solving hardware or software faults.
  • The Desktop Support Manager manages and perform supervisory duties on a daily basis and ensuring procedures and processes are adhered to.
  • The Desktop Support Manager acts as an escalation point for end user requests and incidents.
  • The Desktop Support Manager provides new and innovative ideas to increase automation, add value and ensure quality client service.
  • Manages relationships with 3rd party vendors.
  • Coordinates with all training, documentation, and communication initiatives.
  • Manages and maintain processes for IT inventory, purchasing, procurement and deployment. .

  • Strong communication skills with the ability to deal with stakeholders at all levels.
  • Collaborative approach and strong relationship building skills.
  • Ability to think strategically and deal effectively with competing priorities and demands.
  • Strong problem solving and analytical skills.
  • Excellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholders.
  • Outstanding leadership capabilities, with ability to lead, train, develop, and motivate a team.
  • Proven ability to prioritize and re-prioritize work due to changing business/client requirements.
  • Advanced technical support experience with some technologies such as Active Directory administration.

Three Steps to Hire a First-Class Team How it works


Your Global Team

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With Vetted Experts

Interview and hire from a selected list of experts, work with a dedicated recruiter till you make the best decision



an All-Stars Team

Grow and power your business with global talents as either employees or contractors


Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Desktop Support Manager.

country flagIndian Desktop Support Manager woman Desktop Support Manager stars for rating skilled people at SupportFinity
country flagAmerican Desktop Support Manager man Desktop Support Manager stars for rating skilled people at SupportFinity
White man at SupportFinityBrown man at SupportFinitySome background shapeBackground shapesBrown girl at SupprotFinityWhite grit at SupportFinity
Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Desktop Support Manager or team of Desktop Support Managers will ...see more
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Desktop Support Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication ...see more
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence

The Best Choice is SupportFinity

We crafted our model very carefully to deliver best value for our clients, hiring first-class freelancers and full-time experts can never be easier. Our model is backed by a proprietary advanced AI and data analytics, thus we are ahead of everyone:

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Freelancing toptal, upwork & others
SupportFinity vs ToptalSupportFinity vs Upwork  & Others
Outsourcing accenture & others
SupportFinity vs Accenture  & Others
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PriceInstant & FairModerate to HighHighInstant & Fair
QualityVery HighAverage -> AcceptablePoor -> AverageVery High
CommitmentVery High/No RiskPoor/RiskyModerate/Less RiskVery High/No Risk
ConsistencyVery HighPoorAverage -> AcceptableVery High
Time to StartShortestLongVery LongShortest
Effort to StartNo Effort (All Online)HighVery HighNo Effort (All Online)
Customize TeamsAmazingly DoableNot AvailableLimitedAmazingly Doable
Engagement PeriodAlways FlexibleUsually shortUsually LongAlways Flexible
IP ProtectionVery HighLooseLess LooseVery High
Ease of UseVery EasyDifficultVery DifficultVery Easy
ContractingVery EasyComplexVery ComplexVery Easy
Tax & ComplianceNo Effort ComplianceExhaustingComplexNo Effort Compliance
Samy, Customer Support Assistant from SupportFinity

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