Selecting the Right Desktop Support Managers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Desktop Support Manager, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Desktop Support Manager.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Desktop Support Manager or a team of Desktop Support Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Desktop Support Manager Job Description Template
Desktop Support Manager
AKA: Helpdesk Manager
The Desktop Support Manager is responsible for the smooth operation of a team of workers whose primary function is to help clients resolve issues with their desktop computers or IT generally.
- Installing, troubleshooting & configuring computer hardware operating systems and applications.
- Troubleshooting system, network problems, diagnosing & solving hardware or software faults.
- The Desktop Support Manager manages and perform supervisory duties on a daily basis and ensuring procedures and processes are adhered to.
- The Desktop Support Manager acts as an escalation point for end user requests and incidents.
- The Desktop Support Manager provides new and innovative ideas to increase automation, add value and ensure quality client service.
- Manages relationships with 3rd party vendors.
- Coordinates with all training, documentation, and communication initiatives.
- Manages and maintain processes for IT inventory, purchasing, procurement and deployment. .
- Strong communication skills with the ability to deal with stakeholders at all levels.
- Collaborative approach and strong relationship building skills.
- Ability to think strategically and deal effectively with competing priorities and demands.
- Strong problem solving and analytical skills.
- Excellent listening skills, to enable the understanding and dissemination of requirements from varied stakeholders.
- Outstanding leadership capabilities, with ability to lead, train, develop, and motivate a team.
- Proven ability to prioritize and re-prioritize work due to changing business/client requirements.
- Advanced technical support experience with some technologies such as Active Directory administration.
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Desktop Support Manager before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Desktop Support Manager, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Desktop Support Manager you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Desktop Support Manager with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Desktop Support Manager can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Desktop Support Manager is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Desktop Support Manager needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Desktop Support Manager to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
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Let us help you with any hiring needs you have.
Frequently asked questions
