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Desktop Support Specialist

Also known as Helpdesk Specialist

Outsource Desktop Support Specialist at SupportFinity
how to select the right Desktop Support Specialist

Selecting the Right Desktop Support Specialists

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Desktop Support Specialist, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Desktop Support Specialist.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Desktop Support Specialist or a team of Desktop Support Specialists. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Desktop Support Specialist Job Description Template

Desktop Support Specialist

AKA: Helpdesk Specialist

The Desktop Support Specialist is in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties of Desktop Support Specialist is troubleshooting different software packages, hardware devices, and other peripherals.

  • The Desktop Support Specialist implements, update and maintain desktops and peripherals and mobile devices.
  • The Desktop Support Specialist executes Windows workstation administration .
  • Possesses an understanding of Active Directory and Windows applications on the enterprise.
  • The Desktop Support Specialist troubleshoots Active Directory, and Windows security threats.
  • Works on overall manageability of all systems
  • Installs, configures and tests desktop software installations.
  • Addresses and resolves user concerns in a professional and timely manner.
  • Reviews and participates in projects that evaluates, test and introduce new technology and approaches.

  • Experience with corporate workstation troubleshooting.
  • Windows administrative service skill set, including enterprise applications.
  • Troubleshooting experience in the Windows environment.
  • Experience in a real time, mission critical environment.
  • Ability to support remote workstations and environments.
  • Able to effectively troubleshoot and support clients on latest devices/technology.
  • Ability to establish and maintain strong collaborative relationships within a team and throughout the organization.
  • Ability to communicate technical information to end users in non-technical language. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Desktop Support Specialist.

country flagIndian Desktop Support Specialist woman Desktop Support Specialist stars for rating skilled people at SupportFinity
country flagAmerican Desktop Support Specialist man Desktop Support Specialist stars for rating skilled people at SupportFinity
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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Desktop Support Specialist or team of Desktop Support Specialists will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Desktop Support Specialist before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Desktop Support Specialist can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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