Selecting the Right Desktop Support Specialists
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Desktop Support Specialist, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Desktop Support Specialist.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Desktop Support Specialist or a team of Desktop Support Specialists. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Desktop Support Specialist Job Description Template
Desktop Support Specialist
AKA: Helpdesk Specialist
The Desktop Support Specialist is in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties of Desktop Support Specialist is troubleshooting different software packages, hardware devices, and other peripherals.
- The Desktop Support Specialist implements, update and maintain desktops and peripherals and mobile devices.
- The Desktop Support Specialist executes Windows workstation administration .
- Possesses an understanding of Active Directory and Windows applications on the enterprise.
- The Desktop Support Specialist troubleshoots Active Directory, and Windows security threats.
- Works on overall manageability of all systems
- Installs, configures and tests desktop software installations.
- Addresses and resolves user concerns in a professional and timely manner.
- Reviews and participates in projects that evaluates, test and introduce new technology and approaches.
- Experience with corporate workstation troubleshooting.
- Windows administrative service skill set, including enterprise applications.
- Troubleshooting experience in the Windows environment.
- Experience in a real time, mission critical environment.
- Ability to support remote workstations and environments.
- Able to effectively troubleshoot and support clients on latest devices/technology.
- Ability to establish and maintain strong collaborative relationships within a team and throughout the organization.
- Ability to communicate technical information to end users in non-technical language. .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Desktop Support Specialist before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Desktop Support Specialist, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Desktop Support Specialist you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Desktop Support Specialist with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Desktop Support Specialist can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Desktop Support Specialist is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Desktop Support Specialist needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Desktop Support Specialist to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
