Outsource First-Class
Engagement Director

Also known as Director of Client Services

Outsource Engagement Director at SupportFinity
how to select the right Engagement Director

Selecting the Right Engagement Directors

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Engagement Director, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Engagement Director.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Engagement Director or a team of Engagement Directors. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Engagement Director Job Description Template

Engagement Director

AKA: Director of Client Services

The Engagement Director Assist clients with using the services throughout projects. The Engagement Director helps solving client's problems and managing financial aspects of contracts. Ensuring contracts are carried out according to agreed terms.

  • The Engagement Director provides world class client service relationship management.
  • Refines, implement, and manage formal partnerships and collaborations across local region.
  • Identifies organizational performance improvement opportunities within assigned markets.
  • The Engagement Director performs site visits with targeted markets.
  • The Engagement Director uses CRM system to manage relationships and activities, Create and maintain account plans for the region.
  • Consults with pre and post signed client to determine how technology can be applied to their specific business needs.
  • Looking for incremental investment opportunities for clients.
  • Communication of privacy standpoint to agencies and selected clients, Assist Director in coordinating agency.

  • Proven digital campaign planning credentials.
  • Agency OR digital sales background to include experience of senior/strategic level interaction with clients.
  • Articulate & strong communicator.
  • Polished presentation skills, Excel and Powerpoint skills.
  • Experience in delivering against revenue targets or measurable deliverables.
  • Experience in maintaining senior client relationships and overcoming issues and objections to achieve core business objectives.
  • Logical reasoning skills and comfort with numbers. Strong understanding of online media market, dynamics and competition.
  • Experience of multiple industry categories and what drives their online advertising success. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Engagement Director.

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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Engagement Director or team of Engagement Directors will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Engagement Director before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Engagement Director can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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