Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Engagement Director, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Engagement Director.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Engagement Director or a team of Engagement Directors. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Engagement Director Job Description Template
AKA: Director of Client Services
The Engagement Director Assist clients with using the services throughout projects. The Engagement Director helps solving client's problems and managing financial aspects of contracts. Ensuring contracts are carried out according to agreed terms.
The Engagement Director provides world class client service relationship management.
Refines, implement, and manage formal partnerships and collaborations across local region.
Identifies organizational performance improvement opportunities within assigned markets.
The Engagement Director performs site visits with targeted markets.
The Engagement Director uses CRM system to manage relationships and activities, Create and maintain account plans for the region.
Consults with pre and post signed client to determine how technology can be applied to their specific business needs.
Looking for incremental investment opportunities for clients.
Communication of privacy standpoint to agencies and selected clients, Assist Director in coordinating agency.
Proven digital campaign planning credentials.
Agency OR digital sales background to include experience of senior/strategic level interaction with clients.
Articulate & strong communicator.
Polished presentation skills, Excel and Powerpoint skills.
Experience in delivering against revenue targets or measurable deliverables.
Experience in maintaining senior client relationships and overcoming issues and objections to achieve core business objectives.
Logical reasoning skills and comfort with numbers. Strong understanding of online media market, dynamics and competition.
Experience of multiple industry categories and what drives their online advertising success. .
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These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Engagement Director.
We receive requests of hiring from candidates among more than 100 countries.
As we bring skills from each and every place in the world, we make sure we have the
right match of language proficiency with our clients' requirements.
Your Engagement Director or team of Engagement Directors will have the needed level of language knowledge you expect,
each candidate passes through our language tests that warrant at least a good
command of reading, writing and speaking of the languages our clients ask for.
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in
our selection process, we do not proceed with hiring for Engagement Director before making sure that the
candidate passes the language ability tests first.
The next level of screening we perform at SupportFinity is the
communication quality, in this stage we make sure that the Engagement Director
can deliver high quality of communication; especially on the technical aspects of the job.
We conduct our assessments to cover multiple aspects of communication
quality, such as:
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical,
numerical and analytical aptitude of each candidate,
top ones are the only ones we select for next stages.
Agreeability & Creativity
We have a set of interview tests that measure the agreeability levels of each candidate for
Engagement Director, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Engagement Director you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Engagement Director with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Engagement Director can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Engagement Director is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
We conduct advanced technical tests to make sure we cover the needed knowledge your
Engagement Director needs to have to excel for your business.
We weigh academic qualifications as well, we also request
our full time employees to submit their education evidence as a major hiring rule to follow.
We believe having the right academic qualifications can make a great difference, especially in
advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Engagement Director to learn new skills,
so we make sure that we select people who are only dynamic and willing to learn new ones.
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Frequently asked questions
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