Outsource First-Class
Escalation Manager
Selecting the Right Escalation Managers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Escalation Manager, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Escalation Manager.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Escalation Manager or a team of Escalation Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Escalation Manager Job Description Template
Escalation Manager
The Technical Escalation Manager is responsible for providing proactive monitoring and client escalation management and in support of our clients with their cloud and product needs. Work with client to test and confirm readiness to deploy remediated solutions to their production environments.
- The Escalation Manager is accountable for creating compelling, relevant, effective, multi-touchpoint commerce experiences .
- Influences positive client outcomes by coordinating and program managing resolution pathways via a cross functional team.
- The Escalation Manager creates detailed Communication Plans, testable Exit Criteria and complex Project Plans to achieve them.
- The Escalation Manager actively communicates to internal stakeholders on resolution progress and outcomes.
- The Escalation Manager helps the organization apply these learnings to avoid having other clients experience a critical situation in the future.
- Coordinates the response to escalated issues and ensure problems are solved quickly.
- Drives the communication towards key internal and external stakeholders during escalations. .
- Strong executive presence, including ability to partner with and effectively influence client managers, directors, VPs, and CMOs.
- Creative problem-solving skills, including the ability to understand the impact of technical changes.
- Articulate high-level technical solutions to address business problems.
- Be the central client point of contact throughout the life of the engagement, beginning during pre-sales.
- Maintain solid governance, communication and change management with client teams and internal team.
- Manage the delivery team on a day-to-day basis, maintain the program / project plan, and oversee the delivery process.
- Previous Program / Project Management experience, ideally within the Software Industry.
- Ability to frame and communicate technical issues to a broad constituency. .
Three Steps to Hire a First-Class Team How it works
Customize
Your Global Team
Start from a template or do it yourself, get an instant cost of any country you choose
Match
With Vetted Experts
Interview and hire from a selected list of experts, work with a dedicated recruiter till you make the best decision
Hire
an All-Stars Team
Grow and power your business with global talents as either employees or contractors
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Escalation Manager, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Escalation Manager you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Escalation Manager with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Escalation Manager can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Escalation Manager is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Escalation Manager needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Escalation Manager to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
The Best Choice is SupportFinity
We crafted our model very carefully to deliver best value for our clients, hiring first-class freelancers and full-time experts can never be easier. Our model is backed by a proprietary advanced AI and data analytics, thus we are ahead of everyone:
SupportFinity | Freelancing toptal, upwork & others   & Others | Outsourcing accenture & others  & Others | SupportFinity | |
|---|---|---|---|---|
| Price | Instant & Fair | Moderate to High | High | Instant & Fair |
| Quality | Very High | Average -> Acceptable | Poor -> Average | Very High |
| Commitment | Very High/No Risk | Poor/Risky | Moderate/Less Risk | Very High/No Risk |
| Consistency | Very High | Poor | Average -> Acceptable | Very High |
| Time to Start | Shortest | Long | Very Long | Shortest |
| Effort to Start | No Effort (All Online) | High | Very High | No Effort (All Online) |
| Customize Teams | Amazingly Doable | Not Available | Limited | Amazingly Doable |
| Engagement Period | Always Flexible | Usually short | Usually Long | Always Flexible |
| IP Protection | Very High | Loose | Less Loose | Very High |
| Ease of Use | Very Easy | Difficult | Very Difficult | Very Easy |
| Contracting | Very Easy | Complex | Very Complex | Very Easy |
| Tax & Compliance | No Effort Compliance | Exhausting | Complex | No Effort Compliance |
Get in touch
Let us help you with any hiring needs you have.
Frequently Asked Questions
What is SupportFinity?
SupportFinity is a Silicon Valley curated service provider specialized in advanced technology services covering multiple industries, we provide these services through our SupportFinity Talents™ community; it’s an exclusive WW community of thousands of pre-vetted Employees, freelancers and agencies’ experts from more than 90 countries worldwide on almost all areas of technology.
We provide these rich services through a proprietary patented* model where our clients can customize teams of any size, from one freelancer up to as many experts as needed at any level of complexity, then know the price and match potential immediately without any human intervention.
Our analytical and Artificial Intelligence algorithms empower our clients to access the largest skills database in the world, get immediate pricing and immediate matching.
Starting the work with teams can take as less than 24 hours in many cases.
What types of Services SupportFinity Provides?
SupportFinity offers a broad range of technology services on almost all industries. We work with various business sizes, from small startups to large WW enterprises
We offer the following professional services:
-Design
-Development
-Testing
-Optimization
-Support
-Implementation
-Administration
-Compliance
Among a range of verticals:
-AI & Data Science
-IoT & Connected Devices
-Cloud Computing
-Enterprise Technology
-DevOps
-Security
-Web & Mobile Development
-Graphics & Media Design
-Electronics Engineering
How can I hire teams?
It is very easy, you can build your own team just in 5 clicks or browse already customized teams.
To build your own team:
Just start with one of any job titles you need then follow the arrows till you get the total price based on your choices. If you like the price, just click on Request button which will trigger a request to us and a dedicated Client Success Manager will contact you immediately to verify your request and start the hiring process with the candidates you like most.
You can start building your team here
To browse an already customized team:
We have multiple categories of teams that you can browse, our current teams catalog is posted in our landing page here
How SupportFinity guarantees quality of service?
In addition to our proprietary model that makes it always simple, clear and easy for our clients to customize teams and know the prices without the need to negotiate with any sales personal, we follow additional standards to ensure a top world class service to our clients:
⦁ We vet our People on multiple aspects to make sure that our clients only get first class talents through our platform.
⦁ We offer one week trial period for our clients (when hiring one or two candidates), with full money back guarantee.
⦁ Our clients get weekly updates from their teams of every progress been made to ensure complete visibility and progress control.
⦁ When working with freelancers, payments are always held with SupportFinity, so you only pay when you receive the value you expect.
⦁ SupportFinity SWAT team is a backline technical team of various and deep experience, this team overlooks the progress of ongoing projects and other teams to provide assistance and advice whenever needed at no cost to make sure that our clients are getting the right level of service.
⦁ In addition to all that, we have our internal collaboration tools that make it always easier to communicate ideas and get guidance for all our technical community members.
