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ITIL Consultant

Also known as IT Infrastructure Consultant

Outsource ITIL Consultant at SupportFinity
how to select the right ITIL Consultant

Selecting the Right ITIL Consultants

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a ITIL Consultant, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a ITIL Consultant.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one ITIL Consultant or a team of ITIL Consultants. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

ITIL Consultant Job Description Template

ITIL Consultant

AKA: IT Infrastructure Consultant

The ITIL Consultant is an independent computer professional who assists companies in building, installing, and maintaining their computer systems. ITIL Consultant may work on their own or be employed by consulting firms.

  • Qualifying transmission media, load balancers, repeaters, switches, routers and communications protocol devices.
  • Access security and data transfer controls (ensuring data integrity when transferring data from one system to another via the internet.
  • Testing data integrity and controls for the security of access to data, applications and servers within the infrastructure framework.
  • The ITIL Consultant makes back-up systems, disaster recovery, data management, job schedulers and other data management tools,
  • The ITIL Consultant virtualized environments including computing solutions system to segregate application access and use.
  • User access and domain access controls and testing.
  • Data Center physical access, power consumption, cooling and other physical aspects of logistical use and access.
  • Governance and change management ensure systems are in place for monitoring and ongoing management to ensure a state of control .

  • Advanced Microsoft Office skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong analytical skills with high attention to detail and accuracy.
  • Demonstrated leadership skills and strategic ability to execute operational risk management programs.
  • Experience with information technology oversight programs that align to a Technology Business functions.
  • Broad and significant knowledge of technology and the associated challenges.
  • Knowledge of infrastructure in key technology platforms.
  • Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environments .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class ITIL Consultant.

country flagIndian ITIL Consultant woman ITIL Consultant stars for rating skilled people at SupportFinity
country flagAmerican ITIL Consultant man ITIL Consultant stars for rating skilled people at SupportFinity
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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your ITIL Consultant or team of ITIL Consultants will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for ITIL Consultant before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the ITIL Consultant can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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