Outsource First-Class
ITSM Consultant

Also known as ITSM Engineer

Outsource ITSM Consultant at SupportFinity
how to select the right ITSM Consultant

Selecting the Right ITSM Consultants

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a ITSM Consultant, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a ITSM Consultant.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one ITSM Consultant or a team of ITSM Consultants. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

ITSM Consultant Job Description Template

ITSM Consultant

AKA: ITSM Engineer

The ITSM Consultant is responsible for pre-sales support and delivery of IT modeling services.

  • Decompose high-level information into granular details and general understanding in documentation, presentations and training materials.
  • Builds trusting, collaborative relationships and partnerships with internal and external stakeholders and support teams.
  • Maintains an attitude of commitment and responsibility by understanding the needs of internal and external clients.
  • Adhere to and promote defined ITSM processes, procedures, and best practices.
  • The ITSM Consultant provides support to users as needed to ensure proper process and/or service execution.
  • Investigates performance deviations to drive adherence with defined ITSM policies and procedures.
  • Trains IT personnel on ITSM processes and tools as needed.
  • The ITSM Consultant Oversees & help enforce processes for handling tickets escalations and status requests, Help facilitate cross team communication. .

  • Experience working with an ITSM platform.
  • Client service oriented with excellent written and verbal communication skills
  • Desire and ability to quickly learn and apply new concepts.
  • Ability to exhibit a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills.
  • Experience in end user services, infrastructure, or application support.
  • Experience with data analysis.
  • Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint
  • Experience with meeting facilitation and action item tracking.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class ITSM Consultant.

country flagIndian ITSM Consultant woman ITSM Consultant stars for rating skilled people at SupportFinity
country flagAmerican ITSM Consultant man ITSM Consultant stars for rating skilled people at SupportFinity
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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your ITSM Consultant or team of ITSM Consultants will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for ITSM Consultant before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the ITSM Consultant can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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