how to select the right OSS Engineer

Selecting the Right OSS Engineers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a OSS Engineer, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a OSS Engineer.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one OSS Engineer or a team of OSS Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

OSS Engineer Job Description Template

OSS Engineer

The OSS Engineer analyzes all client requirements and prepares effective solutions. The OSS Engineer gathers knowledge of all client requirements and integrates all telecom components. Develops all test strategies and procedures for all OSS work and provides support to all fault analysis on programs.

  • The OSS Engineer leads the technical assessment of specific technical solutions proposed by vendors.
  • The OSS Engineer is responsible for verifying and implementing the detailed technical design solution.
  • The OSS Engineer leads the integration & testing of 5G E2E OSS in the lab.
  • The OSS Engineer leads the deployment and integration of the 5G E2E OSS in production.
  • Interfaces with IT to ensure required OSS/BSS integration points are identified and addressed in a timely and effective manner.
  • Defines the 5G OSS technical roadmap.
  • Participates in 5G OSS standards bodies to represents and drives adoption of CLIENT’s requirements.

  • Experience of solving end-to-end design challenges that have significant interaction between multiple systems and domains.
  • Internet architecture including IP Networks, IP routing and IP Security Principles.
  • Experience in 2 or more of the following work areas: architecture, design, test and operations.
  • Experience with the specification and design of Network and Client Provisioning, Operations, and Diagnostics architecture and systems (understanding of 5G is a big plus)
  • Experience with deployment of OSS and Network and Client Provisioning, Operations, and Diagnostics systems through the delivery lifecycle from initial design to full operationalization.
  • Working knowledge of IP networks, preferably with experience with the prime IP vendor equipment.
  • Able to communicate with internal and external senior management confidently.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class OSS Engineer.

country flagIndian OSS Engineer woman OSS Engineer stars for rating skilled people at SupportFinity
country flagAmerican OSS Engineer man OSS Engineer stars for rating skilled people at SupportFinity
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IT Management
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your OSS Engineer or team of OSS Engineers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for OSS Engineer before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the OSS Engineer can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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