Outsource First-Class
Relationship Manager

Also known as Customer Relationship Manager , Business Relationship Manager

Outsource Relationship Manager at SupportFinity
how to select the right Relationship Manager

Selecting the Right Relationship Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Relationship Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Relationship Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Relationship Manager or a team of Relationship Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Relationship Manager Job Description Template

Relationship Manager

AKA: Customer Relationship Manager or Business Relationship Manager

The Relationship Manager builds and maintains relationships with clients and key personnel within client companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients.

  • The Relationship Manager is responsible for managing the merchant relationships including the onboarding process and ongoing key account management.
  • The Relationship Manager sets a clear client service mission and deploys strategies focused towards value and client loyalty.
  • The Relationship Manager improves client service experience, creates engaged clients, and facilitates organic growth per client segment.
  • The Relationship Manager maintains client satisfaction levels by providing problem-solving resources and interacting with clients across all communications.
  • Achieves client service objectives by contributing client service information and recommendations to strategic plans and reviews.
  • Preparing and completing action plans; implementing production, productivity, quality, and client-service standards.
  • Meets client service financial objectives by forecasting requirements.
  • Maximizes client operational performance by providing client help desk resources and technical advice.

  • Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels.
  • Excellent listening, negotiation and presentation skills.
  • A highly positive attitude and perseverance.
  • Respond to high stress situations in a positive manner.
  • Must be able to multi-task and organize effectively.
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity, able to think critically, reliability and maturity.
  • Fast learner and able to understand the company’s processes, culture, and products.
  • .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Relationship Manager.

country flagIndian Relationship Manager woman Relationship Manager stars for rating skilled people at SupportFinity
country flagAmerican Relationship Manager man Relationship Manager stars for rating skilled people at SupportFinity
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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Relationship Manager or team of Relationship Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Relationship Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Relationship Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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