Outsource First-Class
Relationship Manager
Also known as Customer Relationship Manager , Business Relationship Manager
Selecting the Right Relationship Managers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Relationship Manager, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Relationship Manager.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Relationship Manager or a team of Relationship Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Relationship Manager Job Description Template
Relationship Manager
AKA: Customer Relationship Manager or Business Relationship Manager
The Relationship Manager builds and maintains relationships with clients and key personnel within client companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients.
- The Relationship Manager is responsible for managing the merchant relationships including the onboarding process and ongoing key account management.
- The Relationship Manager sets a clear client service mission and deploys strategies focused towards value and client loyalty.
- The Relationship Manager improves client service experience, creates engaged clients, and facilitates organic growth per client segment.
- The Relationship Manager maintains client satisfaction levels by providing problem-solving resources and interacting with clients across all communications.
- Achieves client service objectives by contributing client service information and recommendations to strategic plans and reviews.
- Preparing and completing action plans; implementing production, productivity, quality, and client-service standards.
- Meets client service financial objectives by forecasting requirements.
- Maximizes client operational performance by providing client help desk resources and technical advice.
- Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels.
- Excellent listening, negotiation and presentation skills.
- A highly positive attitude and perseverance.
- Respond to high stress situations in a positive manner.
- Must be able to multi-task and organize effectively.
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, able to think critically, reliability and maturity.
- Fast learner and able to understand the company’s processes, culture, and products.
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We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Relationship Manager before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Relationship Manager, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Relationship Manager you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Relationship Manager with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Relationship Manager can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Relationship Manager is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Relationship Manager needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Relationship Manager to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
