how to select the right VAS Engineer

Selecting the Right VAS Engineers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a VAS Engineer, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a VAS Engineer.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one VAS Engineer or a team of VAS Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

VAS Engineer Job Description Template

VAS Engineer

The VAS Engineer supports and maintains market leading Value Added Services Platforms to ensure very high levels of service delivery and availability. The VAS Engineer works closely with the VAS vendors to ensure fixes and releases are delivered in a low impact manner.

  • The VAS Engineer participates in functional and technical requirements gathering and review.
  • Designs logical and physical solution architectures.
  • The VAS Engineer creates, tests, and corrects inbound and outbound interfaces.
  • The VAS Engineer configures privacy/consent and security policies.
  • Implements terminology management and mapping modules.
  • The VAS Engineer creates transactional and analytical data models for population-level mining and reporting.
  • The VAS Engineer collaborates with quality assurance engineers to reproduce and test defects, and validate corrections made to those defects.
  • Serves as a senior resource to technical support staff when operational issues are escalated.

  • Equivalent work experience in the field of Computer Science/Information Technology.
  • VA experience with current VA credentials required.
  • Ability to define problems, collect data, establish faces, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instruction in mathematical or diagram form.
  • Demonstrate self-motivation, maturity, and interpersonal skills.
  • Shows initiative to perform duties beyond assignment-specific duties.
  • Client advocate, working hard to ensure client success and satisfaction.
  • Excellent communication, organization, and attention to details.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class VAS Engineer.

country flagIndian VAS Engineer woman VAS Engineer stars for rating skilled people at SupportFinity
country flagAmerican VAS Engineer man VAS Engineer stars for rating skilled people at SupportFinity
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Application Development Skills
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your VAS Engineer or team of VAS Engineers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for VAS Engineer before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the VAS Engineer can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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