Operational & Financial Management
- Oversee day-to-day operations of multiple properties, ensuring adherence to company policies and federal/state regulations.
- Assist in budgeting, financial planning, and expense management to optimize property performance.
- Monitor and analyze financial reports, including monthly budget variance analysis.
- Oversee accounts receivable (AR) and accounts payable (AP) functions for each property.
- Recruit, train, and mentor Property Managers and on-site staff, fostering a high-performing, engaged workforce.
- Set clear performance expectations and hold staff accountable for achieving budget, KPI, and operational goals.
- Provide ongoing coaching and support to enhance team efficiency and professional development.
- Monitor occupancy trends and develop leasing strategies to maintain high occupancy and maximize revenue.
- Analyze market conditions to ensure competitive pricing and positioning.
- Ensure high resident satisfaction through proactive communication, conflict resolution, and community engagement initiatives.
- Collaborate with maintenance teams to uphold property standards and ensure timely service.
- Conduct regular property inspections to identify and address maintenance needs.
- Ensure compliance with Fair Housing regulations, risk management protocols, and company policies.
- Coordinate with vendors and contractors to ensure cost-effective, high-quality service delivery.
- Negotiate contracts and manage vendor relationships to optimize operational efficiency.
- Track and analyze key performance indicators (KPIs) such as occupancy rates, rent collection, and maintenance efficiency.
- Implement process improvements and cost-saving initiatives to enhance operational success.
- Provide reports and recommendations to senior leadership on property performance and areas for growth.
- Strong leadership, organizational, and problem-solving skills.
- Ability to analyze financial data and implement strategic solutions.
- Excellent communication and interpersonal skills.
- Proficiency in property management software (Yardi preferred).
- Knowledge of Fair Housing laws and industry regulations.
- Ability to multi-task and prioritize in a fast-paced environment.
- 3+ years of experience in Property or General Management (multi-site experience preferred).
- Previous experience managing staff and overseeing multiple properties.
- High school diploma required; additional certifications in property management a plus.
- Work performed in both office settings and residential properties.
- Regular travel required within the assigned region.
- Ability to sit, stand, walk, kneel, and reach as necessary to conduct inspections and property visits.