Description

Job Description Summary

The Field Service Technician Level 2-4 at Okuma America Corporation is responsible for

identifying root cause and corrective action in repairing a variety of Okuma products and

installation of high-tech machines when necessary. Troubleshooting skills include mechanical

alignment, hardware, software, peripheral devices and automation. This position will keep

management informed of status by providing feedback to distribution, end users and Okuma

service management with detailed trip reports. They will also produce technical/how to manuals

strengthening distribution's ability to solve end user problems without Okuma direct support. This

position contributes to the accomplishments of the customer service department through resolving

complex problems that clearly exceeds the scope of distribution's ability.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor

does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals

With Disabilities To Perform The Essential Functions.

Essential Job Functions & Responsibilities

• Travel to customer facility to provide troubleshooting and repair support when required
• Travel to customer facility for installation of new introductory model equipment
• Travel to customer facility for installation of retrofits and install design improvements
• Diagnosing and helping our customers with problems either on the phone or by e-mail
• Generate technical bulletins and repair manuals
• Adheres to all company employment policies and safe practices
• Performs other duties as assigned and explores opportunities to add value
  
  

Qualifications

Experience/Training/Education

• Associates Degree in Electronics or equivalent experience
• Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as
  
  

fundamental mechanical background including precision measurement, machine tool theory,

hydraulics, and pneumatics

• 5 years of prior machine tool experience (Okuma preferred)
• FANUC CNC experience (preferred)
• Okuma-Howa product knowledge (preferred)
• Prior technical writing experience (preferred)
  
  

Knowledge/Skills/Abilities

General:

• Customer centric behavior and great team attitude
• Must effectively prioritize and manage multiple responsibilities
• Ability to work independently or as part of a team
• Ability to work in a fast-paced production environment
  
  

Technical

• Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include
  
  

the use of: laser, ball bar, micrometers, calibers, precision levels, precision indicators,

dynamometers, etc.

• Advanced assembly drawing interpretation
• Strong analytical and troubleshooting skills
• Customer centric behavior and great team attitude
• Basic mechanical/electrical skills
• Ability to read blueprints, electrical schematics a plus
• Basic use of hand tools and variety of electrical and mechanical devices, such as precision
  
  

measuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.

• Use of basic PC tools, such as Outlook, Word, Excel
• Strong troubleshooting skills
  
  

Communication

• Excellent verbal and written communication skills, as well as exceptional listening skills
• Exceptional ability to speak and write effectively in a business environment
• Exceptional ability to ask necessary questions
  
  

Math & Reasoning

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong math skills
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to manage multiple projects simultaneously and willingness to adapt to change and take
  
  

initiative

Physical and Environmental Elements

Physical Demands

• Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with hands
  
  

and arms for at least 3/4 of the normal work shift

• Ability to lift and carry, push, or pull up to 70 pounds
• Ability to stoop, crouch and reach
• Ability to talk or hear continuously
• Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
• Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a
  
  

phone, computer/ electronic equipment, electronic tools, pallet jack, and forklift

Work Environment

• About half of the position’s functions are performed in the office environment with standard
  
  

equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic,

and phone)

• The other half of the position’s functions are performed either at a customer site or in the
  
  

Okuma warehouse/ showroom. Will often interact with the production/warehouse environment.

Thus, the employee may work in an open warehouse area where temperatures may be subject

to outdoor conditions in terms of cold and heat. There is exposure to various tools and

equipment as well as forklift operations and corresponding noise levels

• A small portion of the position’s functions may be performed in the office environment with
  
  

standard equipment and moderate noise levels (examples: computers, printers, fax, copiers,

light traffic, and phone)

Special Requirements

• Maintain annual OSHA safety certifications as required by job duties
• Frequent travel required (75+%