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IT Customer Services Summer (STAR) Intern

Mercedes-Benz USA |
Internship
United States
Negotiable
Entry (0-2 yrs)
Aufgaben

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Department Overview

IT Customer Services is responsible for Engineering, Warranty, ASBD, Parts Logistics and CAC systems.

Job Overview

The STAR Intern will learn how IT teams of this department support Engineering, Warranty, ASBD, CAC & MB Academy business areas and look for opportunities for innovation and automation.

  • Implement Agile processes in service delivery model in CAC & MB Academy domains.
  • Develop Weekly dashboards for each business domain.
  • Collaborate with other IT teams and business to improve process efficiencies.

Responsibilities:

  • Understands the overall concept of Mercedes-Benz, including the brand, customer, product goals, and all other aspects of service.
  • Rotates through our responsible areas of responsibility and provides ideas to grow and improve the business.
  • Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
  • Provide suggestions to management for improving customer service and internal processes.
  • Learns and becomes proficient on internal software systems.
  • Assists in creating performance reports.

Qualifikationen

Qualifications / Education:

To qualify for this internship opportunity, you must be a rising junior or rising senior enrolled in a Bachelor's program.

Preferred concentration of study:

  • Information Technology
  • Data Analytics
  • Artificial Intelligence

Desired Knowledge, Skills And Abilities

  • Basis understanding of Agile Methodologies
  • Basic understanding of systems security and architecture
  • Exposure to Data Analytics, Artificial Intelligence
  • Systems knowledge

Additional Information

During this 8.5-week summer internship, you will be required to work onsite 4 days a week at our Sandy Springs, GA headquarters.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Benefits

Mit­arbeiter­handy möglich

Mit­arbeiter Events

Gesund­heits­maß­nahmen

Betrieb­liche Alters­ver­sorgung

Mobilitäts­angebote

Flexible Arbeits­zeit möglich

Mit­arbeiter­rabatte möglich

Coaching

Mit­arbeiter­beteili­gung möglich

Park­platz

Gute An­bindung

Barriere­frei­heit

Kinder­betreuung

Kantine, Café

KontaktMercedes-Benz USA, LLC

One Mercedes-Benz Drive30328 AtlantaDetails zum Standort

Molly Zhang E-Mail: molly.m.zhang@mbusa.com

Bewerben
About the company
Mercedes-Benz USA
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Job code
EX-30E92F9D
Job type
INTERNSHIP
Location
United States
Work mode
On site
Experience level
Entry (0-2 yrs)
Work schedule
Regular schedule