Job Title: Patient Service Representative

Type: Full-Time Contract to Hire

Schedule: Monday – Friday 
Pay Range: $18-$20

Benefits: For eligible employees, we offer Health, Dental and Vision insurances, in addition to a 401(k).

Connect Search LLC has partnered with a major health system in the Chicagoland area and is seeking dedicated Patient Service Representatives. These roles are vital to ensuring a seamless patient registration process and delivering top-notch customer service.

Job Responsibilities

• Greet and check in patients upon arrival.

• Schedule, reschedule, and confirm patient appointments.

• Verify patient insurance coverage and process billing information.

• Collect copays, outstanding balances, and process payments.

• Maintain and update patient records in the electronic health system (EPIC).

• Answer phone calls, respond to inquiries, and provide general assistance.

• Coordinate referrals and pre-authorizations with insurance providers.

• Assist with patient registration, consent forms, and documentation.

• Communicate with healthcare providers to facilitate patient care.

• Ensure HIPAA compliance and maintain patient confidentiality.

Required Skills & Qualifications

• Strong customer service and communication skills.

• Experience with medical office procedures and insurance verification.

• Proficiency in using scheduling and electronic medical records (EPIC) software.

• Ability to multitask and work in a fast-paced environment.

• Knowledge of HIPAA regulations and medical terminology.

• High school diploma or equivalent; some roles may require healthcare-related certification.