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People & Partnerships Director

MicroSourcing |
Full-time
National Capital Region
Negotiable
Unknown
Discover your 100% YOU with MicroSourcing!

Position: People & Partnerships Director

Location: Eastwood, Quezon City

Work setup & shift: Flexible | Shifting

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

At MicroSourcing, we don’t just "outsource"—we partner. As our Director of People & Partnerships, you are the chief consultant for our clients and a mentor to our people. Your role is to bridge the gap between high-tech efficiency and high-touch relationship management.

You will lead the charge in helping international businesses build their dream teams in the Philippines, ensuring they stay ahead of the curve by integrating AI-driven workflows that make work easier, smarter, and more impactful.

The Power of Influence & Presence

You are the face of our operational excellence. You will spend your days:

  • Commanding the Room: Leading high-stakes business reviews and strategic pitches. You don't just show data; you use your advanced presentation skills to tell a story that earns client trust and investment.
  • Negotiating Success: Navigating complex stakeholder relationships. You’ll use your influence to align global client expectations with local operational realities, ensuring a "win-win" for everyone.
  • Breaking Barriers: Working across Finance, IT, and HR to remove the "red tape" that slows down growth.

Leading with an AI Mindset

We believe technology should make human work more meaningful, not more complicated.

  • Demystifying AI: You will identify "ease-of-use" AI tools—whether for automated reporting, sentiment analysis, or workflow shortcuts—that give your team hours back in their day.
  • Modernizing the "Blueprint": When helping a client set up their operations, you’ll advise them on how to bake tech-efficiency into their team DNA from Day 1.
  • Future-Proofing: You stay curious about industry trends, ensuring our Philippine operations remain the most innovative in the BPO sector.

Architecture & Growth

  • The Growth Engine: You’ll identify "white space" in a client’s business where MicroSourcing can add more value, directly impacting our EBITDA and Client Growth targets.
  • Operational Design: You’ll lead a high-performing team of Senior Managers and Specialists, coaching them to think like business owners rather than just task managers.
  • Site Stewardship: From seat planning and site renovations to health and safety compliance, you ensure the physical "home" of our partnerships is world-class.

Who You Are:

  • The Experienced Leader: You have 8+ years of leadership in a BPO/Operations setting. You understand the "mechanics" of the business but are ready to lead the "strategy."
  • The Sophisticated Communicator: Your English (written and oral) is impeccable. You can take a complex spreadsheet and turn it into a 5-slide PowerPoint deck that convinces a CEO to double their headcount.
  • The Tech-Enablement Fan: You aren't a coder, but you are a "power user." You look for ways to use AI and automation to solve old problems.
  • The Decision Maker: You are comfortable making the "tough calls" on cost-savings, site management, and people development while maintaining a positive, resilient culture.
  • The Academic & Toolset Pro: You hold a Bachelor’s degree and are a master of MS Office. You view Excel and PowerPoint as your primary tools for influence.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

  • Terms & conditions apply
About the company
MicroSourcing
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Job code
EX-0CD0568B
Job type
Full-time
Location
National Capital Region
Work mode
On site
Work schedule
Regular schedule