We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
This a technical role within the Lenovos Premier Technical Support team based in Saudi Arabia -Riyadh (TBC) In this role you will be delivering best in class support to Lenovos Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.
In this role, you will be based in our Riyadh office with our Premier Technical Support team and directly reporting to Technical Support Manager for the region.
Day-To-Day Tasks
What Lenovo Can Offer You
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
This a technical role within the Lenovos Premier Technical Support team based in Saudi Arabia -Riyadh (TBC) In this role you will be delivering best in class support to Lenovos Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.
In this role, you will be based in our Riyadh office with our Premier Technical Support team and directly reporting to Technical Support Manager for the region.
Day-To-Day Tasks
- Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
- Identifies the cause of hardware / software faults and provides a solution
- Resolve over phone or email or onsite via parts and engineer dispatch
- Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
- Advises educates customers through combination of experience guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with other technical team members when relevant.
- Monitors own open case workload and drives to closure.
- 3+ years of experience in Client Technical Support roles.
- Experience within IT Services and Working with Field Service Providers
- Working Knowledge on Windows Operating Systems and MS Products
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
- Effective communication skills at all levels - written and verbal
- Business Fluent Arabic
- Business Fluent English
What Lenovo Can Offer You
- An open and stimulating environment within one of the mostforward-thinkingIT companies
- Opportunities for career development growth
- Access to trainings for personal development
- An international team with a high focus on Gender Diversity
- Attractive compensation package and Performance based rewards
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.