Job Summary

As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed within the production room, as well as the rolling and recycling of merchandise for the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service.

The Production Manager ensures the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, efficient workflow, and a productive work pace. Your supervision will involve quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as set the pace of work. The Production Manager links every action to productivity and business results.

You will also oversee and be responsible for training and developing Production Supervisors. You will ensure they have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals, contributing to the overall success of our thrift store operations.

Key Responsibilities

Operational Efficiency & Production Management

• Oversee daily production operations, ensuring the efficient processing and rolling of merchandise for the sales floor.
• Implement and monitor procedures to maximize productivity, minimize waste, and maintain a consistent workflow.
• Conduct regular quality checks on processed items to ensure they meet company standards and address any quality issues promptly.

Leadership & People Development

• Train, develop, and mentor production supervisors, fostering a culture of continuous improvement and high performance.
• Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the production team.
• Conduct regular performance evaluations and manage the performance process in a fair and equitable manner.
• Ensure production supervisors have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals.

Flexible Workforce Management

• Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in production demands.
• Assist with employee scheduling and timekeeping monitoring to ensure optimal labor utilization and minimize overtime expenses.

Recruitment & Onboarding

• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process.

Employee Relations & Support

• Maintain an "open door" policy, allowing employees to express concerns without fear of retribution.
• Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.

Safety & Compliance

• Ensure adherence to all company policies, procedures, and regulatory guidelines.
• Maintain a clean, organized, and safe production area, following strict safety protocols to prevent accidents and maintain equipment.
• Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities.

Collaboration & Communication

• Work closely with the General Manager and Retail Manager to align production goals with store objectives.
• Communicate effectively with other departments to ensure smooth operations and achieve business targets.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.

Administrative Support

• Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
• Performance Tracking & Reporting
• Monitor and report on production metrics, identifying areas for improvement.
• Implement strategies to enhance productivity, efficiency, and achieve business results.

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.