Closing on: Mar 5, 2026
Role Summary
The Service Desk Engineer provides technical support to call center users, ensuring systems and telephony operate smoothly. The role requires an experienced individual with broad technical skills to resolve end-user issues, support telephony and related services, and maintain high availability of all user-facing technologies.
If you’re ready to belong to an “open mindset” work culture that promotes continuous learning and improvement, prioritises service excellence, values individuals, and celebrates the people who light up our world, apply now and show us how you’ll shine!
QUALIFICATION
Operational:
Digicall offers a range of core and value-added benefits to equip and empower you to live your best life.
You will benefit from support and assistance that offers you choices and gives you peace of mind, including medical cover, provident fund, funeral cover, long service awards, and learnerships and bursaries.
Through our employee wellness and recognition programmes, we foster a workplace where every individual is supported, celebrated, and empowered to shine
Job Category: Helpdesk Information Technology Service Desk Engineer Technical Support
Job Type: Full Time
Job Location: Cape Town
Role Summary
The Service Desk Engineer provides technical support to call center users, ensuring systems and telephony operate smoothly. The role requires an experienced individual with broad technical skills to resolve end-user issues, support telephony and related services, and maintain high availability of all user-facing technologies.
If you’re ready to belong to an “open mindset” work culture that promotes continuous learning and improvement, prioritises service excellence, values individuals, and celebrates the people who light up our world, apply now and show us how you’ll shine!
QUALIFICATION
- Minimum: Grade 12 or equivalent NQF level 4
- Preferred: Diploma in a relevant field
- Advantageous: Bachelor’s degree in computer science, engineering, or related field
- Minimum of 2 years’ work experience in a similar role in a helpdesk or technical support environment.
- Experience with Microsoft Office applications, Windows operating systems, and network connectivity.
- Experience using CompTIA A+, CompTIA N+, MCSE: Core Infrastructure.
- Other dialier/telephony experience will be an advantage.
- Knowledge of LAN basics, IP address, and gateway configuration.
- Familiarity with Active Directory & Microsoft 365 user creation and password management.
- Working knowledge of CompTIA A+, CompTIA N+, and MCSE: Core Infrastructure.
- Proficient in Microsoft Office and Windows operating systems.
- Excellent verbal and written communication skills (English).
Operational:
- Provide first level IT support for end users including answering basic questions about computer applications, hardware, and software applications.
- Manage the help desk queries and resolve all support requests in a timely manner.
- Perform troubleshooting tasks to identify and resolve technical issues.
- Perform routine infrastructure implementation and maintenance tasks such as updating virus definition and operating system patches.
- Install new software or hardware on computers.
- Monitor computer performance to ensure optimal response time and system uptime.
- Ensure service levels are met for all logged queries, while maintaining a high level of customer satisfaction that meets the Service Level Agreement (SLA).
- Ensure that response times are kept within the parameters set in the SLA.
- Ensure proactive problem identification and resolution of problems.
- Bring broader issues to management’s attention with sufficient lead time to avert crises.
- Identify and recommend solutions to improve efficiency and performance of IT infrastructure.
Digicall offers a range of core and value-added benefits to equip and empower you to live your best life.
You will benefit from support and assistance that offers you choices and gives you peace of mind, including medical cover, provident fund, funeral cover, long service awards, and learnerships and bursaries.
Through our employee wellness and recognition programmes, we foster a workplace where every individual is supported, celebrated, and empowered to shine
Job Category: Helpdesk Information Technology Service Desk Engineer Technical Support
Job Type: Full Time
Job Location: Cape Town