BETER is an international product group of companies operating in the B2B segment, specializing in fast sports and esports tournaments and technological solutions for their distribution.
BETER is the exclusive rights holder of tournament products, broadcasting rights, and official data, and ensures their organization through professional tournament operators, including Setka Cup and ESportsBattle, which conduct official sports and esports events in accordance with established standards and under the auspices of relevant federations and regulatory requirements.
We are looking for a Technical Support Engineer to help our teams and clients resolve technical issues and ensure the smooth operation of our systems.
This role is a great opportunity for candidates who want to start or grow their career in technical support. Previous experience is not mandatory - we are ready to train and support motivated candidates who are eager to learn and develop technical skills.
Please note that this position requires full-time office work in Kyiv (5 days per week).
Responsibilities
BETER is the exclusive rights holder of tournament products, broadcasting rights, and official data, and ensures their organization through professional tournament operators, including Setka Cup and ESportsBattle, which conduct official sports and esports events in accordance with established standards and under the auspices of relevant federations and regulatory requirements.
We are looking for a Technical Support Engineer to help our teams and clients resolve technical issues and ensure the smooth operation of our systems.
This role is a great opportunity for candidates who want to start or grow their career in technical support. Previous experience is not mandatory - we are ready to train and support motivated candidates who are eager to learn and develop technical skills.
Please note that this position requires full-time office work in Kyiv (5 days per week).
Responsibilities
- Providing technical support to company employees and clients through Jira Service Desk.
- Assisting with day-to-day technical tasks, including software updates, equipment setup, and internal process improvements.
- Installing, configuring, and maintaining workstations, hardware, and software for employees.
- Supporting internal teams and clients with technical consultations and troubleshooting.
- Participating in technical onboarding and training for new employees.
- Helping implement and support new tools and technical solutions within the company infrastructure.
- Motivation to learn and develop in technical support (commercial experience is not required).
- Basic understanding of operating systems (Windows, Linux, or macOS).
- Basic knowledge of computer hardware and software.
- Understanding of basic network concepts (TCP/IP, DNS, DHCP) will be a plus.
- Experience with office tools (Microsoft Office, Google Workspace).
- Basic written English for communication and documentation.
- Basic scripting or automation skills (Python, Bash).
- Experience with VPN or network configuration.
- Office-based role in Kyiv (Monday–Friday, full-time).
- Lunch compensation.
- Competitive and timely compensation.
- 20 working days of paid vacation per year.
- Personal Time.
- Paid sick leave.
- Opportunity to start or grow your career in technical support with training and mentorship.