• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
• Create software documentation after a thorough collaboration with subject matter experts and technical staff.
• Disseminate technical information in easy-to-understand language for a non-technical audience.
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write and edit technical documents such as project deliverables, reports, brochures, articles, proposals, etc.
• Write and edit procedural documentation such as user guides, manuals, etc.
• Write easy-to-understand user interface text, online help and developer guides.
• Develop and maintain a detailed repository of reference materials and templates.
• Meet with engineers, programmers, and project managers to learn about specific products or processes.
• Assess the audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs and to ensure understanding.
• Plan writing processes and set timelines and deadlines.
• Conceptualize visuals based on requirements, create images and layouts, and develop illustrations and logos using design software.
• Create and edit diagrams, charts, screenshots, and other visual aids to assist readers in understanding a product or process.
• Convert complex documentation to easy language for multiple audiences.
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.
• Prepare a broad range of marketing collateral.
• Contribute in and manage marketing campaigns.
• Develop corporate identity, advertisements, and multimedia.
• Help other writers in creating documentation.
• Perform other related duties as assigned.

Secondary Tasks and Responsibilities

• Create tutorials to help end-users use a variety of applications.
• Evaluate and analyze existing and potential content, focusing on reuse and single-sourcing opportunities, and develop innovative methods for improvement.
• Create and maintain the information architecture.
• Check all technical material for consistency and accuracy.
• Create and manage Change Control documentation and batch-related deviations.
• Determine the type of publication that will best serve the project requirements.
• Research product samples to fully understand product.
• Gather feedback from colleagues and customers to improve technical documents.
• Write documentation for internal teams such as developers and programmers.

• Bachelor’s degree in English, Technical Writing, Graphic Design, Fine Arts, or related field required. 
• Two years or more of related experience required.
• Excellent verbal and written communication skills.
• Excellent writing and grammatical skills in English and Arabic.
• Ability to deliver high quality documentation paying attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Ability to present complex data in clear, concise text.
• Ability to edit and proofread work of colleagues.
• Ability to take existing and potential content and improve it.
• Have technical accuracy in writing user documentation.
• Knowledge of design techniques, tools, and principles.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Use the appropriate colors and layouts for each graphic.
• Communicate complex ideas in a concise manner.
• Proficient with Microsoft Office Suite and Google Docs Editors.
• Proficient with Adobe Creative Suite applications such as Photoshop, Illustrator, After Effects, InDesign, Dreamweaver, etc.

Nice to have qualifications

• Certification in Technical Writing.
• Certification in Graphic Design or UI/UX.
• Basic familiarity with the SDLC and software development.
• Typography knowledge.
• Multimedia content development.
• Media production, communication, and dissemination techniques