Outsource First-Class
Client Support Administrator

Also known as Support Analyst

Outsource Client Support Administrator at SupportFinity
how to select the right Client Support Administrator

Selecting the Right Client Support Administrators

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Client Support Administrator, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Client Support Administrator.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Client Support Administrator or a team of Client Support Administrators. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Client Support Administrator Job Description Template

Client Support Administrator

AKA: Support Analyst

The Client Support Administrator is the first point of contact for the organization. Their primary responsibility is to handle and complete all calls, emails and faxes on a timely basis and re-distribute the requests to be handled by the processing departments.

  • The Client Support Administrator is responsible for an excellent administrative support to the Global Client Support Coordinators.
  • Keeps up to date on all quality policies, procedures, works instructions and documentation issued by the business
  • The Client Support Administrator communicates thoughtfully to provide resolutions to questions for both technical and non-technical end users Handle directly.
  • Client Support Administrator resolves escalated client complaints and provides support & guidance on non-technical related questions.
  • Drives thoughtful and effective communication with both clients and teams.
  • The Client Support Administrator creates, iterates and document support processes, policies, and standards
  • Sets clear goals and drives ongoing improvements to team operations and product utilization. .

  • Experience of administration and client service in a professional services environment;
  • Proven track record of working in a fast-paced business;
  • Have the ability to escalate issues in accordance with escalation policy.
  • Client focused with exceptional attention to detail and strong client service skills;
  • Enthusiastic with a can do attitude;
  • Good interpersonal skills, ability to communicate with people at all levels and also be a team player.Equal Opportunity Employer
  • Ability to multitask and pay close attention to detail.
  • Must be able to show confidence and portray strong decision-making skills. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Client Support Administrator.

country flagIndian Client Support Administrator woman Client Support Administrator stars for rating skilled people at SupportFinity
country flagAmerican Client Support Administrator man Client Support Administrator stars for rating skilled people at SupportFinity
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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Client Support Administrator or team of Client Support Administrators will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Client Support Administrator before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Client Support Administrator can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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