Selecting the Right Client Support Administrators
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Client Support Administrator, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Client Support Administrator.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Client Support Administrator or a team of Client Support Administrators. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Client Support Administrator Job Description Template
Client Support Administrator
AKA: Support Analyst
The Client Support Administrator is the first point of contact for the organization. Their primary responsibility is to handle and complete all calls, emails and faxes on a timely basis and re-distribute the requests to be handled by the processing departments.
- The Client Support Administrator is responsible for an excellent administrative support to the Global Client Support Coordinators.
- Keeps up to date on all quality policies, procedures, works instructions and documentation issued by the business
- The Client Support Administrator communicates thoughtfully to provide resolutions to questions for both technical and non-technical end users Handle directly.
- Client Support Administrator resolves escalated client complaints and provides support & guidance on non-technical related questions.
- Drives thoughtful and effective communication with both clients and teams.
- The Client Support Administrator creates, iterates and document support processes, policies, and standards
- Sets clear goals and drives ongoing improvements to team operations and product utilization. .
- Experience of administration and client service in a professional services environment;
- Proven track record of working in a fast-paced business;
- Have the ability to escalate issues in accordance with escalation policy.
- Client focused with exceptional attention to detail and strong client service skills;
- Enthusiastic with a can do attitude;
- Good interpersonal skills, ability to communicate with people at all levels and also be a team player.Equal Opportunity Employer
- Ability to multitask and pay close attention to detail.
- Must be able to show confidence and portray strong decision-making skills. .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Client Support Administrator before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Client Support Administrator, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Client Support Administrator you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Client Support Administrator with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Client Support Administrator can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Client Support Administrator is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Client Support Administrator needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Client Support Administrator to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
