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Desktop Support Technician

Also known as Helpdesk Technician

Outsource Desktop Support Technician at SupportFinity
how to select the right Desktop Support Technician

Selecting the Right Desktop Support Technicians

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Desktop Support Technician, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Desktop Support Technician.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Desktop Support Technician or a team of Desktop Support Technicians. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Desktop Support Technician Job Description Template

Desktop Support Technician

AKA: Helpdesk Technician

The Desktop Support Technician role includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.


Responsibilities
  • The Desktop Support Technician works within a team to provide technology support to business users.
  • The Desktop Support Technician provides end-user assistance.
  • Logging and monitoring of client questions, issues and problems through resolution/completion. .
  • The Desktop Support Technician ensures problem resolution via the maintenance of appropriate action plan.
  • Ensures effective communication with the business and within team.
  • Provides day-to-day Technical Support to client users for Desktop, Laptop, Network infrastructure, Systems software and hardware.
  • Resets or configures network accounts access, Configures and installs software for end-users' desktops and laptops. .

Qualifications
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Self-motivated with the ability to work in a fast moving environment Connected Technology.
  • Understanding and troubleshooting of popular networking technologies.
  • Excellent working knowledge of operating systems, good client services skills, Experience with Active Directory administration. .

How It Works?

  • 1

    Start a Team

    Start a Team with Supportfinity

    Customize a team or even one freelancer. Get a fair price in 5 clicks.

  • 2

    Select People

    Select and hire People from supportfinity's Tech community

    Hire and select from your dashboard, work with a dedicated Client Success Manager.

  • 3

    Grow Your Business

    Grow your Business with Supportfinity

    Enjoy a dynamic team, resize anytime, grow your business at no compromises.

Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Desktop Support Technician.

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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Desktop Support Technician or team of Desktop Support Technicians ...see more
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Desktop Support Technician can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication ...see more
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence

The Best Choice is SupportFinity

We crafted our model very carefully to deliver best value for our clients, hiring first-class freelancers and full-time experts can never be easier. Our model is backed by a proprietary advanced AI and data analytics, thus we are ahead of everyone:

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Freelancing toptal, upwork & others
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SupportFinity vs Accenture  & Others
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PriceInstant & FairModerate to HighHighInstant & Fair
QualityVery HighAverage -> AcceptablePoor -> AverageVery High
CommitmentVery High/No RiskPoor/RiskyModerate/Less RiskVery High/No Risk
ConsistencyVery HighPoorAverage -> AcceptableVery High
Time to StartShortestLongVery LongShortest
Effort to StartNo Effort (All Online)HighVery HighNo Effort (All Online)
Customize TeamsAmazingly DoableNot AvailableLimitedAmazingly Doable
Engagement PeriodAlways FlexibleUsually shortUsually LongAlways Flexible
IP ProtectionVery HighLooseLess LooseVery High
Ease of UseVery EasyDifficultVery DifficultVery Easy
ContractingVery EasyComplexVery ComplexVery Easy
Tax & ComplianceNo Effort ComplianceExhaustingComplexNo Effort Compliance
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