Selecting the Right Desktop Support Technicians
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Desktop Support Technician, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Desktop Support Technician.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Desktop Support Technician or a team of Desktop Support Technicians. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Desktop Support Technician Job Description Template
Desktop Support Technician
AKA: Helpdesk Technician
The Desktop Support Technician role includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
- The Desktop Support Technician works within a team to provide technology support to business users.
- The Desktop Support Technician provides end-user assistance.
- Logging and monitoring of client questions, issues and problems through resolution/completion. .
- The Desktop Support Technician ensures problem resolution via the maintenance of appropriate action plan.
- Ensures effective communication with the business and within team.
- Provides day-to-day Technical Support to client users for Desktop, Laptop, Network infrastructure, Systems software and hardware.
- Resets or configures network accounts access, Configures and installs software for end-users' desktops and laptops. .
- Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Self-motivated with the ability to work in a fast moving environment Connected Technology.
- Understanding and troubleshooting of popular networking technologies.
- Excellent working knowledge of operating systems, good client services skills, Experience with Active Directory administration. .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Desktop Support Technician before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Desktop Support Technician, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Desktop Support Technician you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Desktop Support Technician with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Desktop Support Technician can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Desktop Support Technician is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Desktop Support Technician needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Desktop Support Technician to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
