how to select the right IT Support Manager

Selecting the Right IT Support Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Support Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Support Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Support Manager or a team of IT Support Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

IT Support Manager Job Description Template

IT Support Manager

The IT Support Manager supervises the maintenance and security of technical services and information within an organization, as well as ensuring adequate training and abilities of IT employees. Training subordinate and management staff. Providing guidance for problems and questions.

  • The IT Support Manager develops and executes an IT strategy for the Shared Service IT deliveries.
  • Articulates Shared Services IT’s business value by defining how it will contribute to business goals.
  • Consults with Shared Services Centre units and local business units to assess and anticipate current and future IT requirements.
  • The IT Support Manager manages the portfolio of shared services IT deliveries and oversees change management initiatives, business analytics and contracting.
  • The IT Support Manager works with stakeholders to identify service improvement and innovation opportunities, oversees the creation of IT service roadmaps.
  • Advises business units and line-of-business leaders on exploiting new technologies through shared services IT offerings.
  • Continuously looks for new and smarter ways of delivering Shared Services IT, enforcing self-service, and Functional Management.
  • Builds the next generation of team members and contributes to company-level goals for talent development, diversity, and inclusion. .

  • A technology background and strong familiarity with technical infrastructure.
  • Business acumen to understand cost vs. benefit in day-to-day decisions and recognize issues before they arise.
  • Strong attention to detail is required whilst not losing focus on the bigger picture.
  • Dynamic mindset to work through conflicting priorities across multiple projects and operational issues.
  • Have ability to interpret business issues and recommends best practices.
  • Excellent analysis of situations or data requires an in-depth evaluation of variable factors.
  • Must have a good familiarity with other IT Infrastructure technologies like storage area networks.
  • Strong technical proficiency and hands-on experience surrounding IT Infrastructure technologies. .

How It Works?

Post Job

Let our AI fill the job description for you and get salary insights anywhere worldwide


Get Candidates

Let candidates apply through our free job board that comes with our ATS


Hire The Best

Manage your hiring process completely from SupportFinity till you hire the best


Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class IT Support Manager.

country flagIndian IT Support Manager woman IT Support Manager stars for rating skilled people at SupportFinity
country flagAmerican IT Support Manager man IT Support Manager stars for rating skilled people at SupportFinity
White man at SupportFinityBrown man at SupportFinitySome background shapeBackground shapesBrown girl at SupprotFinityWhite grit at SupportFinity
Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your IT Support Manager or team of IT Support Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for IT Support Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the IT Support Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

Get in touch

Our team will be always happy to speak with you.

Frequently asked questions

Looking for a job?

Apply for top jobs and create a beautiful profile in seconds
supportfinity image
supportfinity image