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IT Support Manager
Selecting the Right IT Support Managers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Support Manager, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Support Manager.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Support Manager or a team of IT Support Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
IT Support Manager Job Description Template
IT Support Manager
The IT Support Manager supervises the maintenance and security of technical services and information within an organization, as well as ensuring adequate training and abilities of IT employees. Training subordinate and management staff. Providing guidance for problems and questions.
- The IT Support Manager develops and executes an IT strategy for the Shared Service IT deliveries.
- Articulates Shared Services IT’s business value by defining how it will contribute to business goals.
- Consults with Shared Services Centre units and local business units to assess and anticipate current and future IT requirements.
- The IT Support Manager manages the portfolio of shared services IT deliveries and oversees change management initiatives, business analytics and contracting.
- The IT Support Manager works with stakeholders to identify service improvement and innovation opportunities, oversees the creation of IT service roadmaps.
- Advises business units and line-of-business leaders on exploiting new technologies through shared services IT offerings.
- Continuously looks for new and smarter ways of delivering Shared Services IT, enforcing self-service, and Functional Management.
- Builds the next generation of team members and contributes to company-level goals for talent development, diversity, and inclusion. .
- A technology background and strong familiarity with technical infrastructure.
- Business acumen to understand cost vs. benefit in day-to-day decisions and recognize issues before they arise.
- Strong attention to detail is required whilst not losing focus on the bigger picture.
- Dynamic mindset to work through conflicting priorities across multiple projects and operational issues.
- Have ability to interpret business issues and recommends best practices.
- Excellent analysis of situations or data requires an in-depth evaluation of variable factors.
- Must have a good familiarity with other IT Infrastructure technologies like storage area networks.
- Strong technical proficiency and hands-on experience surrounding IT Infrastructure technologies. .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for IT Support Manager before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
IT Support Manager, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the IT Support Manager you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a IT Support Manager with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your IT Support Manager can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right IT Support Manager is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
IT Support Manager needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your IT Support Manager to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
