Selecting the Right IT Support Specialists
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Support Specialist, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Support Specialist.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Support Specialist or a team of IT Support Specialists. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
IT Support Specialist Job Description Template
IT Support Specialist
AKA: IT Support Engineer
The role of an IT Support Specialist within an organization is to provide assistance and maintenance to all computer systems and hardware. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.
- Continuously keeping up-to-date the area related internal knowledge base and prepare documentation, and procedure definitions.
- The IT Support Specialist coordinates software updates, new release deployment, executes controlled application upgrades.
- The IT Support Specialist facilitates general computer support; upgrades; software installations; license management; security; etc.
- Develops sound understanding of each system / application within the company global portfolio.
- Maintains daily relationship with the IT organization and the Business Clients.
- The IT Support Specialist monitors and maintains computer systems and networks.
- The IT Support Specialist provides daily support for computer network users.
- Performs basic network troubleshooting, Performs other job-related task that will be assigned. .
- Strong Analytical, troubleshooting and problem solving skills.
- Strong troubleshooting skills required. Proficiency in Microsoft products and operating system, certifications preferred.
- Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting.
- Familiarity with resolving remote connectivity issues, Ability to deal with multiple priorities in a fast-paced environment a must.
- Experience using Application Dynamics performance monitoring tool or similar monitoring tools.
- Experience supporting and troubleshooting complex web-based applications, Familiarity with internet browser configurations.
- Experience in a technical support or helpdesk role requiring client support, Strong analytical and independent problem-solving skills.
- Highly motivated, proactive and willingness to learn, Self starter and detailed oriented individual with minimal supervision. .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for IT Support Specialist before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
IT Support Specialist, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the IT Support Specialist you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a IT Support Specialist with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your IT Support Specialist can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right IT Support Specialist is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
IT Support Specialist needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your IT Support Specialist to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
