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IT Support Specialist

Also known as IT Support Engineer

Outsource IT Support Specialist at SupportFinity
how to select the right IT Support Specialist

Selecting the Right IT Support Specialists

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Support Specialist, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Support Specialist.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Support Specialist or a team of IT Support Specialists. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

IT Support Specialist Job Description Template

IT Support Specialist

AKA: IT Support Engineer

The role of an IT Support Specialist within an organization is to provide assistance and maintenance to all computer systems and hardware. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.

  • Continuously keeping up-to-date the area related internal knowledge base and prepare documentation, and procedure definitions.
  • The IT Support Specialist coordinates software updates, new release deployment, executes controlled application upgrades.
  • The IT Support Specialist facilitates general computer support; upgrades; software installations; license management; security; etc.
  • Develops sound understanding of each system / application within the company global portfolio.
  • Maintains daily relationship with the IT organization and the Business Clients.
  • The IT Support Specialist monitors and maintains computer systems and networks.
  • The IT Support Specialist provides daily support for computer network users.
  • Performs basic network troubleshooting, Performs other job-related task that will be assigned. .

  • Strong Analytical, troubleshooting and problem solving skills.
  • Strong troubleshooting skills required. Proficiency in Microsoft products and operating system, certifications preferred.
  • Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting.
  • Familiarity with resolving remote connectivity issues, Ability to deal with multiple priorities in a fast-paced environment a must.
  • Experience using Application Dynamics performance monitoring tool or similar monitoring tools.
  • Experience supporting and troubleshooting complex web-based applications, Familiarity with internet browser configurations.
  • Experience in a technical support or helpdesk role requiring client support, Strong analytical and independent problem-solving skills.
  • Highly motivated, proactive and willingness to learn, Self starter and detailed oriented individual with minimal supervision. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class IT Support Specialist.

country flagIndian IT Support Specialist woman IT Support Specialist stars for rating skilled people at SupportFinity
country flagAmerican IT Support Specialist man IT Support Specialist stars for rating skilled people at SupportFinity
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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your IT Support Specialist or team of IT Support Specialists will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for IT Support Specialist before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the IT Support Specialist can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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