Outsource First-Class
IT Support Specialist

Also known as IT Support Engineer

Outsource IT Support Specialist at SupportFinity
how to select the right IT Support Specialist

Selecting the Right IT Support Specialists

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Support Specialist, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Support Specialist.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Support Specialist or a team of IT Support Specialists. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

IT Support Specialist Job Description Template

IT Support Specialist

AKA: IT Support Engineer

The role of an IT Support Specialist within an organization is to provide assistance and maintenance to all computer systems and hardware. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.

  • Continuously keeping up-to-date the area related internal knowledge base and prepare documentation, and procedure definitions.
  • The IT Support Specialist coordinates software updates, new release deployment, executes controlled application upgrades.
  • The IT Support Specialist facilitates general computer support; upgrades; software installations; license management; security; etc.
  • Develops sound understanding of each system / application within the company global portfolio.
  • Maintains daily relationship with the IT organization and the Business Clients.
  • The IT Support Specialist monitors and maintains computer systems and networks.
  • The IT Support Specialist provides daily support for computer network users.
  • Performs basic network troubleshooting, Performs other job-related task that will be assigned. .

  • Strong Analytical, troubleshooting and problem solving skills.
  • Strong troubleshooting skills required. Proficiency in Microsoft products and operating system, certifications preferred.
  • Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting.
  • Familiarity with resolving remote connectivity issues, Ability to deal with multiple priorities in a fast-paced environment a must.
  • Experience using Application Dynamics performance monitoring tool or similar monitoring tools.
  • Experience supporting and troubleshooting complex web-based applications, Familiarity with internet browser configurations.
  • Experience in a technical support or helpdesk role requiring client support, Strong analytical and independent problem-solving skills.
  • Highly motivated, proactive and willingness to learn, Self starter and detailed oriented individual with minimal supervision. .

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an All-Stars Team

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class IT Support Specialist.

country flagIndian IT Support Specialist woman IT Support Specialist stars for rating skilled people at SupportFinity
country flagAmerican IT Support Specialist man IT Support Specialist stars for rating skilled people at SupportFinity
White man at SupportFinityBrown man at SupportFinitySome background shapeBackground shapesBrown girl at SupprotFinityWhite grit at SupportFinity
Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your IT Support Specialist or team of IT Support Specialists will have ...see more
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the IT Support Specialist can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication ...see more
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence

The Best Choice is SupportFinity

We crafted our model very carefully to deliver best value for our clients, hiring first-class freelancers and full-time experts can never be easier. Our model is backed by a proprietary advanced AI and data analytics, thus we are ahead of everyone:

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Freelancing toptal, upwork & others
SupportFinity vs ToptalSupportFinity vs Upwork  & Others
Outsourcing accenture & others
SupportFinity vs Accenture  & Others
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PriceInstant & FairModerate to HighHighInstant & Fair
QualityVery HighAverage -> AcceptablePoor -> AverageVery High
CommitmentVery High/No RiskPoor/RiskyModerate/Less RiskVery High/No Risk
ConsistencyVery HighPoorAverage -> AcceptableVery High
Time to StartShortestLongVery LongShortest
Effort to StartNo Effort (All Online)HighVery HighNo Effort (All Online)
Customize TeamsAmazingly DoableNot AvailableLimitedAmazingly Doable
Engagement PeriodAlways FlexibleUsually shortUsually LongAlways Flexible
IP ProtectionVery HighLooseLess LooseVery High
Ease of UseVery EasyDifficultVery DifficultVery Easy
ContractingVery EasyComplexVery ComplexVery Easy
Tax & ComplianceNo Effort ComplianceExhaustingComplexNo Effort Compliance
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