how to select the right Linux Technical Support Analyst

Selecting the Right Linux Technical Support Analysts

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Linux Technical Support Analyst, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Linux Technical Support Analyst.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Linux Technical Support Analyst or a team of Linux Technical Support Analysts. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Linux Technical Support Analyst Job Description Template

Linux Technical Support Analyst

The Linux Technical Support Analyst must have strong knowledge of Linux server, application administration, configuration, networking, scripting and automation, large scale distributed computing, hardware/operating system/application interaction, and security.

  • Assignment of remediation tasks to the affected groups and tracking of remediation through closure.
  • The Linux Technical Support Analyst helps standardize processes and procedures and provide improvement.
  • Analyzing, designing, and recommending new technologies for application.
  • The Linux Technical Support Analyst provides accurate and relevant budgeting documentation such as quotes, purchase orders, analysis, proposals, etc.
  • The Linux Technical Support Analyst develops and implements operating system enhancements that improve server reliability and performance.
  • Leading or participating in projects that involve several different IT departments.
  • The Linux Technical Support Analyst ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization.
  • Performing root cause analysis and repairs the technical issues and trends to include assisting team members as needed.

  • Proficient technical skills to support the organization in recommending technology, purchasing decisions, and mentoring team members.
  • Consistently manages own schedule and work independently with limited supervision.
  • Consistently makes trade-off decisions that balance product quality, time-to-market and functionality.
  • Proven ability to create and review server solutions that meet business needs and communicate the rationale behind those solutions.
  • Accurately prioritize work to meet timeline. .
  • Conveying and acknowledging differences of opinion in a positive and respectful manner.
  • Competent understanding of system capacity planning.
  • Proficient technical and project management skills.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Linux Technical Support Analyst.

country flagIndian Linux Technical Support Analyst woman Linux Technical Support Analyst stars for rating skilled people at SupportFinity
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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Linux Technical Support Analyst or team of Linux Technical Support Analysts will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Linux Technical Support Analyst before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Linux Technical Support Analyst can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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