Outsource First-Class
Service Delivery Manager

Also known as IT Service Delivery Manager

Outsource Service Delivery Manager at SupportFinity
how to select the right Service Delivery Manager

Selecting the Right Service Delivery Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Service Delivery Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Service Delivery Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Service Delivery Manager or a team of Service Delivery Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Service Delivery Manager Job Description Template

Service Delivery Manager

AKA: IT Service Delivery Manager

The Service Delivery Manager identifies a client's needs and oversees the delivery of the services within the context of the business. The foundation of this position is establishing processes to provide consistently high levels of client service in a cost-effective manner.

  • The Service Delivery Manager defines and evolving delivery governance standards and best practices as well as monitoring their application and practice.
  • The Service Delivery Manager primary interfaces to client management regarding IT development service delivery.
  • Escalation point for delivery governance issues.
  • The Service Delivery Manager works directly with clients to ensures successful delivery of services (on time, to spec, within budget)
  • Setup ups and development of delivery organization in accordance to the growing service scope and service requirements.
  • Takes the responsibility for the resource management and shift planning in accordance to the service requirements.
  • Establish and implements project management processes and methodologies for the IT community to ensure projects are delivered on time.
  • Assembles project plans and teamwork assignments, directing and monitoring work efforts on a daily basis.

  • The ability to assimilate information quickly and accurately be able to see the bigger picture as well as the ability to anticipate.
  • Client-facing experience as well as staff to senior management.
  • The ability to defuse potentially heated situations, Strong communication skills, both written and verbal, Strong leaderships skills.
  • Strong people management skills - e.g. experience in managing multiple teams, large projects and/or support functions.
  • Project Management, Software Application Design, Client Relations Management, People Management.
  • Must have experience in managing multiple teams, large projects and/or support functions.
  • The ability to influence others at all levels, particularly at very senior level.
  • Sound understanding of Service Management and clear commitment to Service Management Framework. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Service Delivery Manager.

country flagIndian Service Delivery Manager woman Service Delivery Manager stars for rating skilled people at SupportFinity
country flagAmerican Service Delivery Manager man Service Delivery Manager stars for rating skilled people at SupportFinity
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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Service Delivery Manager or team of Service Delivery Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Service Delivery Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Service Delivery Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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