Selecting the Right Service Delivery Managers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Service Delivery Manager, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Service Delivery Manager.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Service Delivery Manager or a team of Service Delivery Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Service Delivery Manager Job Description Template
Service Delivery Manager
AKA: IT Service Delivery Manager
The Service Delivery Manager identifies a client's needs and oversees the delivery of the services within the context of the business. The foundation of this position is establishing processes to provide consistently high levels of client service in a cost-effective manner.
- The Service Delivery Manager defines and evolving delivery governance standards and best practices as well as monitoring their application and practice.
- The Service Delivery Manager primary interfaces to client management regarding IT development service delivery.
- Escalation point for delivery governance issues.
- The Service Delivery Manager works directly with clients to ensures successful delivery of services (on time, to spec, within budget)
- Setup ups and development of delivery organization in accordance to the growing service scope and service requirements.
- Takes the responsibility for the resource management and shift planning in accordance to the service requirements.
- Establish and implements project management processes and methodologies for the IT community to ensure projects are delivered on time.
- Assembles project plans and teamwork assignments, directing and monitoring work efforts on a daily basis.
- The ability to assimilate information quickly and accurately be able to see the bigger picture as well as the ability to anticipate.
- Client-facing experience as well as staff to senior management.
- The ability to defuse potentially heated situations, Strong communication skills, both written and verbal, Strong leaderships skills.
- Strong people management skills - e.g. experience in managing multiple teams, large projects and/or support functions.
- Project Management, Software Application Design, Client Relations Management, People Management.
- Must have experience in managing multiple teams, large projects and/or support functions.
- The ability to influence others at all levels, particularly at very senior level.
- Sound understanding of Service Management and clear commitment to Service Management Framework. .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Service Delivery Manager before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Service Delivery Manager, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Service Delivery Manager you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Service Delivery Manager with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Service Delivery Manager can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Service Delivery Manager is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Service Delivery Manager needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Service Delivery Manager to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Let us help you with any hiring needs you have.
Frequently asked questions
