Outsource First-Class
Service Desk Operator
Selecting the Right Service Desk Operators
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Service Desk Operator, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Service Desk Operator.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Service Desk Operator or a team of Service Desk Operators. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Service Desk Operator Job Description Template
Service Desk Operator
- The Service Desk Operator supports services, ensuring that all service levels are achieved.
- The Service Desk Operator oversees the timely delivery of technical services.
- The Service Desk Operator supports to meet or exceed client’s expectations.
- Meeting defined metrics and following standard processes.
- The Service Desk Operator ensure that the Service Desk is fully aligned and engaged with stakeholders and the wider functional teams.
- Manages Service Desk support for headquarters and remote locations.
- The Service Desk Operator Interprets metrics from the systems to drive Continuous Process Improvement.
- Oversees 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
- Hands on experience with Service, Help Desk and remote-control software.
- Solid technical background, ability to learn quickly, and an ability to give instructions to a non-technical audience.
- Proficiency with current PC tools and office productivity software tools.
- Experience with current system monitoring and management software.
- Knowledge of security best practices and security devices.
- Competency in and demonstrated use of project management methodology.
- Demonstrated ability to influence others without direct supervision authority.
- Competency in the design, architecture, management, administration, monitoring, maintenance, and troubleshooting. .
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Service Desk Operator, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Service Desk Operator you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Service Desk Operator with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Service Desk Operator can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Service Desk Operator is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Service Desk Operator needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Service Desk Operator to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
