how to select the right Service Desk Operator

Selecting the Right Service Desk Operators

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Service Desk Operator, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Service Desk Operator.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Service Desk Operator or a team of Service Desk Operators. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Service Desk Operator Job Description Template

Service Desk Operator

The Service Desk Operator manages the help desk team and evaluate performance. Ensuring client service is timely and accurate on a daily basis. Recruiting, training and supporting help desk representatives and technicians.

  • The Service Desk Operator supports services, ensuring that all service levels are achieved.
  • The Service Desk Operator oversees the timely delivery of technical services.
  • The Service Desk Operator supports to meet or exceed client’s expectations.
  • Meeting defined metrics and following standard processes.
  • The Service Desk Operator ensure that the Service Desk is fully aligned and engaged with stakeholders and the wider functional teams.
  • Manages Service Desk support for headquarters and remote locations.
  • The Service Desk Operator Interprets metrics from the systems to drive Continuous Process Improvement.
  • Oversees 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.

  • Hands on experience with Service, Help Desk and remote-control software.
  • Solid technical background, ability to learn quickly, and an ability to give instructions to a non-technical audience.
  • Proficiency with current PC tools and office productivity software tools.
  • Experience with current system monitoring and management software.
  • Knowledge of security best practices and security devices.
  • Competency in and demonstrated use of project management methodology.
  • Demonstrated ability to influence others without direct supervision authority.
  • Competency in the design, architecture, management, administration, monitoring, maintenance, and troubleshooting. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Service Desk Operator.

country flagIndian Service Desk Operator woman Service Desk Operator stars for rating skilled people at SupportFinity
country flagAmerican Service Desk Operator man Service Desk Operator stars for rating skilled people at SupportFinity
White man at SupportFinityBrown man at SupportFinitySome background shapeBackground shapesBrown girl at SupprotFinityWhite grit at SupportFinity
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Service Desk Operator or team of Service Desk Operators will have ...see more
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Service Desk Operator can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication ...see more
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence

The Best Choice is SupportFinity

We crafted our model very carefully to deliver best value for our clients, hiring first-class freelancers and full-time experts can never be easier. Our model is backed by a proprietary advanced AI and data analytics, thus we are ahead of everyone:

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Freelancing toptal, upwork & others
SupportFinity vs ToptalSupportFinity vs Upwork  & Others
Outsourcing accenture & others
SupportFinity vs Accenture  & Others
SupportFinity logo
PriceInstant & FairModerate to HighHighInstant & Fair
QualityVery HighAverage -> AcceptablePoor -> AverageVery High
CommitmentVery High/No RiskPoor/RiskyModerate/Less RiskVery High/No Risk
ConsistencyVery HighPoorAverage -> AcceptableVery High
Time to StartShortestLongVery LongShortest
Effort to StartNo Effort (All Online)HighVery HighNo Effort (All Online)
Customize TeamsAmazingly DoableNot AvailableLimitedAmazingly Doable
Engagement PeriodAlways FlexibleUsually shortUsually LongAlways Flexible
IP ProtectionVery HighLooseLess LooseVery High
Ease of UseVery EasyDifficultVery DifficultVery Easy
ContractingVery EasyComplexVery ComplexVery Easy
Tax & ComplianceNo Effort ComplianceExhaustingComplexNo Effort Compliance
Samy, Customer Support Assistant from SupportFinity

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