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Technical Account Manager
Selecting the Right Technical Account Managers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Technical Account Manager, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Technical Account Manager.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Technical Account Manager or a team of Technical Account Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Technical Account Manager Job Description Template
Technical Account Manager
The Technical Account Manager is responsible for managing all technical aspects of a company's relationship with its clients. The Technical Account Manager works closely with the sales and business account management team to win new business and increase sales to existing clients.
- Technical Account Manager track, maintain and prioritize technical cases including proper escalation until case closure.
- Take initiatives and ownership of client incidents to drive for timely resolutions.
- Technical Account Manager manages client communications and expectations until the closure of each case.
- Technical Account Manager participates in client conference calls or face to face client meetings to discuss technical issues and ongoing projects.
- Develop best practices deployment and troubleshooting documentation.
- Technical Account Manager creates technical documentation and bulletins to improve internal and external knowledge base.
- Technical Account Manager reproduces client environments on lab equipment, recommend potential new solutions.
- Produce reports to summarize service activity and performance.
- Strong understanding of data networking protocols, and Strong troubleshooting and problem solving skills.
- Effective communication and client management skills.
- Experience in security products and technologies.
- Previously worked in a technical support position with large enterprise space.
- Extensive knowledge of Project Management and Control, and Incident Management.
- Strong planning and organizational skills, and Strong teamwork and collaboration skills.
- Experience in structured implementation methodology and all phases of the Systems Development Life Cycle.
- Willing and able to work in a diverse and dynamic global team environment .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Technical Account Manager before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Technical Account Manager, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Technical Account Manager you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Technical Account Manager with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Technical Account Manager can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Technical Account Manager is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Technical Account Manager needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Technical Account Manager to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
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Frequently asked questions
