Customer Support Managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
Customer Support Manager
Full-time
Zimbabwe
Salary: $1,460 - $8,390/Mo
Master (>10 yrs)
English
Responsibilities
- Supervise customer service team, coaches, train and motivates staff to perform effectively.
- Creates an environment where employees feel valuable to the organization.
- The Customer Support Manager respond to customer inquiries, reaches out to customer service teams when they have questions about products or services.
- Ensures that responses are accurate and provided in a timely manner, regardless of the channel.
- The Customer Support Manager develops policies and procedures and follow to resolve customer inquiries.
- The Customer Support Manager requires constant review and revision as customer needs change and the business evolves.
Qualifications
- Excellent verbal and written communication skills.
- The ability to maintain calm under pressure.
- A thorough knowledge of the product or service the company they work for is offering.
- Administrative skills.
- Computer literacy in order to type up reports, results and details of customer interaction.
Benefits
- Paid time off according to local laws (sick days, vacation days)
- Health insurance
- Life insurance (Variable)
- Dental insurance (Variable)
- Vision insurance (Variable)
- Retirement benefits or accounts (In some countries)
- Disability insurance (In some countries)
- Tuition reimbursement (In some countries)
- Childcare leave (In some countries)
- Employee recognition programs
- Relocation assistance ( Subject to business needs)
- Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
About the company
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FT-240C8
Full-time
40 hrs/wk
Zimbabwe
Remote
Master (>10 yrs)
Regular schedule
English