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Full-time
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SupportFinity
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Salary:
 $1,460 - $8,390 /Mo

Customer Support Manager

Customer Support Managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.

Responsibilities

  • Supervise customer service team, coaches, train and motivates staff to perform effectively.
  • Creates an environment where employees feel valuable to the organization.
  • The Customer Support Manager respond to customer inquiries, reaches out to customer service teams when they have questions about products or services.
  • Ensures that responses are accurate and provided in a timely manner, regardless of the channel.
  • The Customer Support Manager develops policies and procedures and follow to resolve customer inquiries.
  • The Customer Support Manager requires constant review and revision as customer needs change and the business evolves.

Qualifications

  • Excellent verbal and written communication skills.
  • The ability to maintain calm under pressure.
  • A thorough knowledge of the product or service the company they work for is offering.
  • Administrative skills.
  • Computer literacy in order to type up reports, results and details of customer interaction.

Benefits

  • Paid time off according to local laws (sick days, vacation days)
  • Health insurance
  • Life insurance (Variable)
  • Dental insurance (Variable)
  • Vision insurance (Variable)
  • Retirement benefits or accounts (In some countries)
  • Disability insurance (In some countries)
  • Tuition reimbursement (In some countries)
  • Childcare leave (In some countries)
  • Employee recognition programs
  • Relocation assistance ( Subject to business needs)
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)

Full-time Position

Africa / Remote

Remote

Master (>10 yrs)

English

ASAP

Any Time Zone

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About the Company
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SupportFinity
The smartest hiring technology on earth.
3990 Country Vista Ct.
California, 95121
United States

Full-time Position

Africa / Remote

Remote

Master (>10 yrs)

English

ASAP

Any Time Zone

Share this Job