The Support Engineer diagnoses and troubleshoots software and hardware problems and help clients install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Full-time
Posted Jul 8, 2022
L2 Support Engineer
Responsibilities
- The Support Engineer resolves client issues via telephone, email or remote session.
- The Support Engineer reproduces issue in-house and responding back in a timely manner.
- Regular follow ups with clients with recommendations, updates and action plans.
- The Support Engineer escalates issues in a timely manner according to Standard Operating Procedures.
- The Support Engineer creates new knowledge base articles to capture new learnings for reuse throughout the organization.
- Documents case work accurately to ensure the correct level of detail is available for colleagues.
- Communicating plans for resolution, explaining developments, and conveying resolution.
- The Support Engineer validates technical information and issues early warning and disseminates information as needed.
Qualifications
- Excellent knowledge of information and network security fundamentals.
- Ability to perform deep, dive technical troubleshooting.
- Strong distributed systems and web services design and implementation experience.
- Obsession with delivering highly available and performant systems that surpass client expectations.
- Experience in a technical support role in software or telecommunications environment.
- Has a good memory of how software and operating systems work.
- Has excellent listening and questioning skills; combined with the ability to interact confidently .
- Possess the ability to think logically, and has good analytical and problem solving skills .
Benefits
- Paid time off according to local laws (sick days, vacation days)
- Health insurance
- Life insurance (Variable)
- Dental insurance (Variable)
- Vision insurance (Variable)
- Retirement benefits or accounts (In some countries)
- Disability insurance (In some countries)
- Tuition reimbursement (In some countries)
- Childcare leave (In some countries)
- Employee recognition programs
- Relocation assistance ( Subject to business needs)
- Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary: Confidential
Share this Job
About the Company
SupportFinity
The smartest hiring technology on earth.
3990 Country Vista Ct.
California, 95121
United States
California, 95121
United States
Salary: Confidential
Share this Job