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Full-time

NNM Implementation Consultant

The NNM Implementation Consultant act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Responsibilities

  • The NNM Implementation Consultant works with infrastructure tools monitoring team to analyze and implement NNM monitors for wide range of servers and nodes.
  • The NNM Implementation Consultant provides a pro-active escalation support and response to end user impacting events that are caused by application, network or platform issues.
  • The NNM Implementation Consultant implements, support and maintain NNM for Infrastructure, synthetics and application performance.
  • Provides product recommendations and configurations, technical expertise for integrations, developing and coding
  • Ensures proactive communication to clients and internal staff, and managing enhancement requirements and escalations and capability to understand simple to complex business requirements and design a technical solution to meets those needs.
  • Anticipates the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.
  • Determine the scope of the implementation technology solution and the resources required to successfully complete.
  • Identifies use cases, roles and other business requirements for each project.

Qualifications

  • Hands-on experience in configuring NNM for all applicable stack -Deep knowledge of NRQL, Insights, alerts and policies -Good knowledge of the ITIL processes.
  • Hands on experience in Micro Focus NNM portfolio with troubleshooting experience.
  • Hands on Experience with Synthetic URL Monitoring on a wide range of applications.
  • Hands on Experience on operations/performance management.
  • Should have proficient communication skills in order to interact with the client.
  • Should have experience to work in a team environment.
  • Should have analytical skills to handle the application performance issues.
  • Must have deep skills in NNM tools administration.

Benefits

  • Paid time off according to local laws (sick days, vacation days)
  • Health insurance
  • Life insurance (Variable)
  • Dental insurance (Variable)
  • Vision insurance (Variable)
  • Retirement benefits or accounts (In some countries)
  • Disability insurance (In some countries)
  • Tuition reimbursement (In some countries)
  • Childcare leave (In some countries)
  • Employee recognition programs
  • Relocation assistance ( Subject to business needs)
  • Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary:
 $3,000 /Mo

Full-time Position

Any

Remote

Master (>10 yrs)

English

Mon, Mar 14, 2022

Any Time Zone

Share this Job
Salary:
 $3,000 /Mo

Full-time Position

Any

Remote

Master (>10 yrs)

English

Mon, Mar 14, 2022

Any Time Zone

Share this Job