The Zoho CRM Administrator will be responsible for user support, implementing system changes based on business requirements and alignment to corporate strategy. The role will focus on Zoho configuration / customization, internal business consulting, and troubleshooting. The ideal candidate will have a balance between the skills of a business analyst and technical capability in Zoho.
Full-time
Posted Tuesday, January 11, 2022
Zoho CRM Administrator
Responsibilities
- Define and design of enhancements and customization including workflows, reports and dashboards.
- Proactively identify potential issues and plan for resolution.
- Assess and problem solve issues as they relate to Zoho and business process.
- Gather and document requirements for changes and new implementations.
- Translate business objectives and requirements into system requirements.
- Build formula fields, workflows and custom views
- - Support the testing and deployment process for changes to Zoho.
- Prepare training materials and conduct training for the end users
- Communicate system changes
- User account creation and management.
- Maintain data quality through updates and automation.
- Build and maintain custom reports with multiple objects.
- Complete regular internal audits and security checks and prepare for upgrades.
Qualifications
- Proven ability to design and implement new processes.
- Strong understanding of CRM best practices and Zoho functionality.
- Proven business process acumen.
- Demonstrated strong written and verbal communication skills.
- Experience translating business needs into technical requirements.
- Collaborate across multiple teams.
Benefits
- Paid time off according to local laws (sick days, vacation days)
- Health insurance
- Life insurance (Variable)
- Dental insurance (Variable)
- Vision insurance (Variable)
- Retirement benefits or accounts (In some countries)
- Disability insurance (In some countries)
- Tuition reimbursement (In some countries)
- Childcare leave (In some countries)
- Employee recognition programs
- Relocation assistance ( Subject to business needs)
- Workplace perks such as recreation activities, food and coffee, plus flexible work schedules ( For office Jobs only)
Salary:
$25,000 /Yr
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Salary:
$25,000 /Yr
Share this Job