The Zoho CRM Administrator will be responsible for user support, implementing system changes based on business requirements and alignment to corporate strategy. The role will focus on Zoho configuration / customization, internal business consulting, and troubleshooting. The ideal candidate will have a balance between the skills of a business analyst and technical capability in Zoho.
Zoho CRM Administrator
Full-time
Philippines
Salary: $25,000/Yr
Advanced (5-10 yrs)
English
Responsibilities
- Define and design of enhancements and customization including workflows, reports and dashboards.
- Proactively identify potential issues and plan for resolution.
- Assess and problem solve issues as they relate to Zoho and business process.
- Gather and document requirements for changes and new implementations.
- Translate business objectives and requirements into system requirements.
- Build formula fields, workflows and custom views
- - Support the testing and deployment process for changes to Zoho.
- Prepare training materials and conduct training for the end users
- Communicate system changes
- User account creation and management.
- Maintain data quality through updates and automation.
- Build and maintain custom reports with multiple objects.
- Complete regular internal audits and security checks and prepare for upgrades.
Qualifications
- Proven ability to design and implement new processes.
- Strong understanding of CRM best practices and Zoho functionality.
- Proven business process acumen.
- Demonstrated strong written and verbal communication skills.
- Experience translating business needs into technical requirements.
- Collaborate across multiple teams.
Benefits
- Proven ability to design and implement new processes.
- Strong understanding of CRM best practices and Zoho functionality.
- Proven business process acumen.
- Demonstrated strong written and verbal communication skills.
- Experience translating business needs into technical requirements.
- Collaborate across multiple teams.
About the company
The smartest recruitment technology of 2024. Join a world-class team of innovators who are disrupting HR Tech field with the power of AI and creative designs.
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San Francisco, California, United States
San Francisco, California, United States
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FT-66319
Full-time
40 hrs/wk
Philippines
Remote
Advanced (5-10 yrs)
Regular schedule
English