Selecting the Right Director of Operationss
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Director of Operations, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Director of Operations.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Director of Operations or a team of Director of Operationss. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Director of Operations Job Description Template
Director of Operations
AKA: IT Operations Excellence Director
- The Director of Operations delivers solid analyses to all departments with the Business Intelligence unit.
- Reports directly to the Managing Director, and takes a leading role in defining & implementing the strategy.
- Management and improvement of Operations metrics.
- Partners effectively with key business stakeholders to continuously deliver an exceptional, consistent, and cost effective operation.
- Leverage the Brighter principles, structure and processes to create a culture of continuous improvement in productivity.
- The Director of Operations Identifies new opportunities to add scale and lead discussions with prospective partners.
- The Director of Operations drives employee engagement and retention; build management depth and ensure succession planning for the function.
- Involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. .
- Experience maintaining and developing operational statistics, financial management information, and results reporting.
- Ability to take initiative, make decisions and propose strategies and solutions.
- Demonstrated ability to work autonomously as well as with leaders, peers, and clients.
- Highly analytical, data-driven & with a keen eye on process improvement.
- Highly organized and able to work on multiple projects in a self-structured and well-prioritized way.
- Driven, proactive, and self-motivated to be able to work with minimal supervision.
- Solid understanding of e-commerce/e-marketplaces is not a necessity, but a very strong advantage.
- Willing to learn about new concepts and methodologies in this constantly evolving industry. .
We receive requests of hiring from candidates among more than 100 countries.
As we bring skills from each and every place in the world, we make sure we have the
right match of language proficiency with our clients' requirements.
Your Director of Operations or team of Director of Operationss will have the needed level of language knowledge you expect,
each candidate passes through our language tests that warrant at least a good
command of reading, writing and speaking of the languages our clients ask for.
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in
our selection process, we do not proceed with hiring for Director of Operations before making sure that the
candidate passes the language ability tests first.
The next level of screening we perform at SupportFinity is the
communication quality, in this stage we make sure that the Director of Operations
can deliver high quality of communication; especially on the technical aspects of the job.
We conduct our assessments to cover multiple aspects of communication
quality, such as:
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Director of Operations, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Director of Operations you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Director of Operations with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Director of Operations can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Director of Operations is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Director of Operations needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Director of Operations to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
