Hire First-Class
Director of Operations

Also known as IT Operations Excellence Director

Hire Director of Operations at SupportFinity
how to select the right Director of Operations

Selecting the Right Director of Operationss

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Director of Operations, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Director of Operations.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Director of Operations or a team of Director of Operationss. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Director of Operations Job Description Template

Director of Operations

AKA: IT Operations Excellence Director

The Director of Operations Liaising with superior to make decisions for operational activities and set strategic goals. Planning and monitoring the day-to-day running of business to ensure smooth progress. Supervising staff from different departments and provide constructive feedback.

  • The Director of Operations delivers solid analyses to all departments with the Business Intelligence unit.
  • Reports directly to the Managing Director, and takes a leading role in defining & implementing the strategy.
  • Management and improvement of Operations metrics.
  • Partners effectively with key business stakeholders to continuously deliver an exceptional, consistent, and cost effective operation.
  • Leverage the Brighter principles, structure and processes to create a culture of continuous improvement in productivity.
  • The Director of Operations Identifies new opportunities to add scale and lead discussions with prospective partners.
  • The Director of Operations drives employee engagement and retention; build management depth and ensure succession planning for the function.
  • Involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. .

  • Experience maintaining and developing operational statistics, financial management information, and results reporting.
  • Ability to take initiative, make decisions and propose strategies and solutions.
  • Demonstrated ability to work autonomously as well as with leaders, peers, and clients.
  • Highly analytical, data-driven & with a keen eye on process improvement.
  • Highly organized and able to work on multiple projects in a self-structured and well-prioritized way.
  • Driven, proactive, and self-motivated to be able to work with minimal supervision.
  • Solid understanding of e-commerce/e-marketplaces is not a necessity, but a very strong advantage.
  • Willing to learn about new concepts and methodologies in this constantly evolving industry. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Director of Operations.

country flagIndian Director of Operations woman Director of Operations stars for rating skilled people at SupportFinity
country flagAmerican Director of Operations man Director of Operations stars for rating skilled people at SupportFinity
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Operations Management
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Director of Operations or team of Director of Operationss will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Director of Operations before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Director of Operations can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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