Hire First-Class
Director of Operations

Also known as IT Operations Excellence Director

Hire Director of Operations at SupportFinity
how to select the right Director of Operations

Selecting the Right Director of Operationss

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Director of Operations, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Director of Operations.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Director of Operations or a team of Director of Operationss. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Director of Operations Job Description Template

Director of Operations

AKA: IT Operations Excellence Director


Responsibilities
  • The Director of Operations delivers solid analyses to all departments with the Business Intelligence unit.
  • Reports directly to the Managing Director, and takes a leading role in defining & implementing the strategy.
  • Management and improvement of Operations metrics.
  • Partners effectively with key business stakeholders to continuously deliver an exceptional, consistent, and cost effective operation.
  • Leverage the Brighter principles, structure and processes to create a culture of continuous improvement in productivity.
  • The Director of Operations Identifies new opportunities to add scale and lead discussions with prospective partners.
  • The Director of Operations drives employee engagement and retention; build management depth and ensure succession planning for the function.
  • Involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. .

Qualifications
  • Experience maintaining and developing operational statistics, financial management information, and results reporting.
  • Ability to take initiative, make decisions and propose strategies and solutions.
  • Demonstrated ability to work autonomously as well as with leaders, peers, and clients.
  • Highly analytical, data-driven & with a keen eye on process improvement.
  • Highly organized and able to work on multiple projects in a self-structured and well-prioritized way.
  • Driven, proactive, and self-motivated to be able to work with minimal supervision.
  • Solid understanding of e-commerce/e-marketplaces is not a necessity, but a very strong advantage.
  • Willing to learn about new concepts and methodologies in this constantly evolving industry. .

How It Works?

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3

Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Director of Operations.

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Operations Management
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Language Aptitude

Communication Quality metric at SupportFinity
Communication Quality

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Personality tests at SupportFinity
Technical Excellence
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